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Job details

Customer Success Manager

PartnerStack is seeking a Customer Success Manager who will work closely with clients to maximize the value they get from the platform, provide strategic consultation, facilitate training, and drive retention.

Skills

  • 3+ years experience in customer success or related roles
  • Understanding of SaaS business model
  • Strong relationship-building skills
  • Problem-solving and creative thinking abilities
  • Ability to thrive in a fast-paced environment

Responsibilities

  • Focus on understanding client's business needs and goals
  • Provide strategic consultation on best practices
  • Facilitate product training on PartnerStack functionality
  • Monitor product adoption and engagement
  • Drive client retention by demonstrating successes and identifying future opportunities
  • Expand business by coaching clients for growth
  • Provide exceptional service to turn clients into advocates

Education

  • N/A

Benefits

  • Flexible working hours and remote work option
  • Competitive salary and opportunities for promotion
  • Health insurance, HSA, Wellness Accounts
  • Generous vacation and time off plan
  • Employee Stock Option Plan (ESOP)
  • RRSP with employer matching
  • Regular social events and annual peripheral refresh
To read the complete job description, please click on the ‘Apply’ button
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 18, 2024

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