Job details
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Customer Success Manager
PartnerStack is seeking a Customer Success Manager who will work closely with clients to maximize the value they get from the platform, provide strategic consultation, facilitate training, and drive retention.
Skills
- 3+ years experience in customer success or related roles
- Understanding of SaaS business model
- Strong relationship-building skills
- Problem-solving and creative thinking abilities
- Ability to thrive in a fast-paced environment
Responsibilities
- Focus on understanding client's business needs and goals
- Provide strategic consultation on best practices
- Facilitate product training on PartnerStack functionality
- Monitor product adoption and engagement
- Drive client retention by demonstrating successes and identifying future opportunities
- Expand business by coaching clients for growth
- Provide exceptional service to turn clients into advocates
Education
- N/A
Benefits
- Flexible working hours and remote work option
- Competitive salary and opportunities for promotion
- Health insurance, HSA, Wellness Accounts
- Generous vacation and time off plan
- Employee Stock Option Plan (ESOP)
- RRSP with employer matching
- Regular social events and annual peripheral refresh
To read the complete job description, please click on the ‘Apply’ button
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 18, 2024
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