PartnerStack is seeking a Customer Success Manager who will work closely with clients to maximize the value they get from the platform, provide strategic consultation, facilitate training, and drive retention.
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Skills
3+ years experience in customer success or related roles
Understanding of SaaS business model
Strong relationship-building skills
Problem-solving and creative thinking abilities
Ability to thrive in a fast-paced environment
Responsibilities
Focus on understanding client's business needs and goals
Provide strategic consultation on best practices
Facilitate product training on PartnerStack functionality
Monitor product adoption and engagement
Drive client retention by demonstrating successes and identifying future opportunities
Expand business by coaching clients for growth
Provide exceptional service to turn clients into advocates
Education
N/A
Benefits
Flexible working hours and remote work option
Competitive salary and opportunities for promotion
Health insurance, HSA, Wellness Accounts
Generous vacation and time off plan
Employee Stock Option Plan (ESOP)
RRSP with employer matching
Regular social events and annual peripheral refresh
To read the complete job description, please click on the ‘Apply’ button