Job details

Onboarding Consultant

About PartnerStack

Do you thrive off collaboration and impact? Love to light up your brain and pick up new skills? We’re a team of trailblazers in tech who run on heart and humility, and maybe a little bit too much caffeine, too. But who’s judging? If this sounds like you, you may be the perfect fit for PartnerStack.

PartnerStack is the only ecosystem platform built for B2B SaaS. We’re the connection point between today’s fastest-growing SaaS companies and top-performing partners. Our mission? To change the way the world sells software — and with your help, we can get there faster!

Want in? Apply now.

About you and the role

You are passionate about working in cross-functional teams to coordinate and manage the process of onboarding companies. You have a desire to help customers get the most out of software and love to get creative on finding solutions. You have experience working with customers and enjoy getting to know their personal and business goals.

What you’ll do

Become an expert on the PartnerStack platform and continuously learn features being released and suggest how to improve our product
Coordinate and guide customer onboarding projects from kick-off to launch. This includes the creation of work back schedules and acting as the primary point of contact
Train customers on various aspects of the Partnerstack platform
Document key decisions that will help guide the customers with future platform decisions
Conduct extensive discovery about partner experiences, goals and pain points in an effort to make informed and consultative recommendations
Work cross-functionally with teams across the organization to help customers launch their program in the most effective way

You're a great candidate if…

You have experience in customer experience, project coordination, implementations or related roles
You are able to focus on new and effective ways to improve processes and provide value to the client
You are able to communicate effectively and succinctly to communicate value to customers
You thrive in a fast paced environment, able to self-start and learn on the job
You Understand SaaS business and have an interest in keeping up with the industry
You work well on a team and can effectively manages stakeholder expectations
You can successfully prioritize competing tasks
You have true attention to detail and affection problem solving abilities

Why you’ll love working here

PartnerStack is a fast-growing startup revolutionizing how SaaS companies go to market and scale revenue with partnerships. Beyond challenging the status quo and innovating great products, our goal is to build a kickass company.

We set every member of our team up for success so they can feel energized about their work, be passionate about excellence, and have the room to learn every day. That means you can experiment with creative tactics, have the freedom to fail and bounce back stronger — and make a career of a lifetime.

Plus, PartnerStack is certified by Great Place to Work® Canada as one of the country’s best startups to work at based on their independent analysis of employee feedback.

Perks of working at PartnerStack

A digital-first environment, so you can do your best work anywhere in Canada

A MacBook shipped to you and a budget for peripherals of your choice
Flexible working hours (in coordination with your team)
Flexibility to work abroad for up to 8 weeks at a time
Regular social events, even while working remotely
Annual peripheral refresh

Competitive salary and opportunities for promotion
High-quality health insurance, active from your first day
HSA and Wellness Accounts
Generous vacation and time off plan
Employee Stock Option Plan for everyone (ESOP)
RRSP with an employer matching component

Our HQ

Although we’re digital-first, that doesn’t mean you can’t do your best work with us at our downtown office in Toronto — if you want.

Our office space (111 Peter Street, Toronto, ON) is open to all employees. Whether you join us in person or virtually, we’re committed to ensuring every new employee has a great onboarding experience and feels part of a tight-knit team.

Diversity, Equity, and Inclusion

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, ablebodiedness or gender identity.

PartnerStack celebrates what makes every member of our team unique, and strives to create a workplace that is safe and inclusive where everyone can be their truest selves. If you require any accommodations to succeed in your role and feel supported in the workplace, please feel free to let us know. If you require accommodation for any reason, please let us know as we are more than happy to accommodate all.

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