Customer Support Agent

About Us:

Passes is the premier PG creator platform, where content creators can engage with their fans via messaging, live streaming, 1:1 calls, and more. Today’s creator economy allows anyone with an internet connection to share their talents with a niche audience and make a living doing so. 

We’re a Series A startup founded by tech veteran Lucy Guo (cofounder of Scale AI worth >$7 billion). Passes has had explosive growth over the last year and is on track to pay out over $50m to creators in 2024. 

Description: 

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Agent. The ideal candidate will be responsible for managing DMCA takedowns, responding to customer and creator inquiries, improving content moderation pipelines, and solving payment disputes. This is a full time position, preferably located in Miami or Los Angeles.

Responsibilities:

- Manage DMCA takedown requests

- Respond to customer inquiries via email and live chat (Intercom)

- Review flagged content to ensure compliance with our content Community Guidelines

- Handle payment disputes from customers, including refunds, chargebacks, and identifying fraudulent activity

Requirements:

- Excellent communication skills, both verbal and written.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Strong attention to detail and ability to identify potential issues.

- Experience with DMCA takedowns, customer support, and chargeback management is a plus.

If you are a team player with excellent customer service skills, we encourage you to apply for this exciting opportunity. We offer a competitive salary, benefits package, and a collaborative work environment. 

Benefits:

- The chance to work on a world-class team of former founders and engineers who have scaled companies to >$7.5b in value

- Competitive salary

- Unlimited PTO

- Occasional paid travel costs to events and off-sites.