About Passport:
Our goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.
Hundreds of the world’s top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.
About you and the role:
You’ll be excited to join a mighty team of eight and continue building trusting relationships with our customers (direct-to-consumer e-commerce brands). You will ensure that our customers have a seamless experience with Passport and guide them every step of the way, post-implementation onwards. You love helping people and working directly with customers and are excited to be the newest edition to our growing team and company. To you, it’s about improving the overall customer experience and helping our customers succeed.
The Customer Success Manager role is a critical ingredient in ensuring our customers understand how to fully utilize Passport to grow internationally.
One of our Values is “You are an owner”. We’re growing quickly, and there are gaps to fill and skills to develop along the way. If you want a job with a clearly defined role and monthly consistency, we’re not the right fit.
What you'll get...
- Competitive cash and equity packages
- Healthcare, dental, and vision
- 401(K) Match
- Bi-Annual Remote Work funds
- 100% remote work environment #LI-Remote
- Company issued laptop
- Flexible PTO
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One-time remote work set-up stipend to make your at-home office dazzle
- Teammates around the world in 8 different time zones!
Through strong partnerships with our clients, we affect meaningful change by improving the way people move within their communities. The pace of innovation we have set is complemented by our dedication to client success and customer support, all o...
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