Patient Access Manager II- Call Center Operations

Be part of a great leadership team!!

We offer competitive benefits and room for growth.

Position Summary: Reporting to the Assistant Director of Access Services, oversees the daily operations of multiple departments to manage access across entities. Establishes business objectives, manages performance and resources. Oversees JHM appointment scheduling, registration, referral management, and messaging operations. Overall responsibilities include overseeing staffing, schedule adherence, quality, and training of staff. Works with clinic leadership to implement strategies to improve patient care and advance practice management; works with providers to break down barriers to scheduling. Aligns practice management and call center activities necessary to meet Patient Access standards. Oversees the management of templates, updates and refines scheduling protocols. Works to improve engagement of staff members. Liaison to multiple stakeholders to include talent management, financial clearance, training, quality assurance, analytics, and process improvement.

Education- Bachelor's degree in Business, Health Administration or Health Science and Policy required.
Directly related experience beyond the work experience requirement may be considered in lieu of education on a 2:1 basis.

Experience- Call center operations and management techniques which are generally acquired during four

(4) years of progressively more responsible management experience in such an environment.

Johns Hopkins Health System requires all employees be fully vaccinated against the COVID-19 virus. If hired, you will be required to provide proof of vaccination status within 14 days of employment start. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons (more info will be shared throughout the hiring process).

Important Notice: Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.