Patient Access Representative

The primary responsibility of the Patient Access Representative is to facilitate accurate, efficient and courteous access to services for new and returning patients. This includes but is not limited to: communicating with referral sources, scheduling and registering new patients, verify insurance, securing authorizations and advising patients of their financial responsibility.

KEY FUNCTIONS

Patient Access

Consistently and accurately utilizes medical acceptance criteria to screen and schedule appointments for new patients in a way to ensure optimal efficiency in clinic operations.

Provides financial counseling options to patients including cost estimates, payment plans, discounts, and supplemental financial assistance; utilizing medical overrides and account reviews as appropriate.

Revenue Integrity

Collects complete and accurate financial data during intake process to ensure appropriate financial screening of new patients and verifies data during new patient registration to ensure compliance with required forms and consents.

Uses technical expertise to obtain insurance information, verify benefits, and secure authorizations.

Communication

Uses excellent oral communication and listening skills to communicate with patient, referral source, MDACC physician and MDACC clinical staff regarding obstacles to access or financial clearance.

Documentation

Completely and accurately documents communications with payors, patients, and the treatment team.

Other duties as assigned.

EDUCATION

Required:

High school diploma or equivalent.

EXPERIENCE

Required:

Fours years experience in healthcare, insurance, or related field, to include one year of experience in a patient access setting.

OTHER

Required:

Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 159724
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 41,500
• Midpoint Salary: US Dollar (USD) 52,000
• Maximum Salary : US Dollar (USD) 62,500
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No
• Science Jobs: No

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