Job details

Patient Access Scheduling Representative, Quest Scheduling, Full Time

Adventist Health Bakersfield has served the residents of Kern County with skill and compassion for more than 100 years. Our medical center is a 254-bed acute-care facility that includes key services areas including emergency care, brain and spine, heart care, cancer care, orthopedics, surgical services and robotics, primary care and more. You can also find close-to-home care by visiting the Adventist Health Physicians Network of providers, our three Quest Imaging locations and the Adventist Health AIS Cancer Center - the only comprehensive cancer care center in Kern County with the Commission on Cancer (CoC) accreditation for our program’s multidisciplinary approach to treating cancer. The hospital is staffed by more than 645 affiliated physicians, 1,832 associates and more than 250 volunteers.

Adventist Health Bakersfield has been recognized as one of the "Best Hospitals" by U.S. News & World Report, regionally ranked #1 in overall hospital quality in the Central Valley among 416 hospitals. The rankings place us in the top five percent of hospitals statewide and demonstrates Adventist Health Bakersfield’s dedication to quality care for our patients and community. Adventist Health Bakersfield is the only hospital in Kern County to earn an A Hospital Safety Grade by The Leapfrog Group eight times in a row. While this is a great recognition, what it really shows is our unwavering commitment to our patients, community and mission of "Living God's love by inspiring health, wholeness and hope."

Job Summary:

Schedules patients for facility services based on the physician order received, including ancillary, surgical and medical testing/procedures/admissions in Scheduling Books. Applies developing/basic working knowledge and experience to the job. Works on routine assignments within defined parameters, established guidelines and precedents.

Job Requirements:

Education and Work Experience:

High School Education/GED or equivalent: Preferred
Associate’s/Technical degree in business or equivalent combination of education/related experience: Preferred

Essential Functions:

Takes telephone requests for authorizations. Prepares referral requests. Obtains authorizations and collects patient data.
Maintains responsibility for obtaining pre-defined data, completing scheduling process in computer system, scheduling conflict resolution and cancelling/revising based on patient/provider/or facility request. Provides patients with necessary instructions regarding preparation, timing and location of exams per facility guidelines.
Maintains electronic health record (EHR) referral documentation reflecting actions on specific referrals, including adding incoming referrals that were not generated from the electronic health record (EHR). Tracks referral patient compliance and communicates with referring provider, as necessary, regarding patients refusing service or not showing up to a referral appointment.
Selects correct patient and correct service/exam. Ensures orders and required authorizations are in place. Collects clinical data under facility direction to ensure test is appropriate.
Performs other job-related duties as assigned.