Patient Account Representative - Business Services Admin (Full-Time, 40, Day)

Responsibilities

I. JOB SUMMARY/RESPONSIBILITIES:

Follows-up on payment with insurance payers and patients on outstanding accounts.
Expedites larger dollar accounts to ensure prompt payment. Monitors to ensure all insurance are billed in a timely manner.
Identifies, posts and/or audits payments to ensure QMC has received correct/expected payment from payers in accordance with contract terms. Process correspondence received from payers and patients.
Responds to patient and insurance inquiries promptly and courteously.

II. TYPICAL PHYSICAL DEMANDS:

Essential: standing, sitting, walking, seeing, hearing, speaking, finger dexterity, repetitive arm/hand motions and gripping of an object.
Operates various office equipment such as computer, copier, facsimile, telephone, typewriter, etc.

III. TYPICAL WORKING CONDITIONS:

Performs duties indoors.
Some exposure to communicable diseases and other conditions common to a hospital and office environment.

IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:

High school diploma or equivalent education.
Knowledge of medical terminology.

B. EXPERIENCE:

One (1) year recent experience as Patient Accounts Representative, preferably in an acute care facility, demonstrating knowledge of Medicaid, Medicare, Third Party payer requirements, SNF/ICF, ICD-9 and DRG’s. An associate’s or bachelor’s degree in business administration, finance, accounting or healthcare related field may be substituted for one (1) year experience as a patient accounts representative.
Experience and/or background to demonstrate effective written and verbal communication skills in English.
Experience with Windows applications, such as Word, Excel, etc., demonstrated proficiency in using mouse and keyboard.
Experience with computer based applications, SMS and/or EPIC systems preferred.

Equal Employment Opportunity

Equal Opportunity Employer / Disability / Vet

Queen's Medical Center Glassdoor Company Review

3.9

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CEO of Queen's Medical Center

Jill Hoggard Green

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By Queen's Medical Center

Long live the Queen! The Queen's Medical Center was founded in 1859 by Queen Emma and King Kamehameha IV, Hawaiian royalty. With more than 530 beds and a staff of more than 1,200 physicians, the acute care facility is the largest private hospital ...

30 jobs

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Honolulu, HI

DATE POSTED

June 9, 2023