Patient Care Coordinator - HYBRID - Make up to $33/Hr!

Job Title: Patient Care Coordinator I (Temporary)

Location: US-WA-Seattle - This is a hybrid position.

Pay: $25.00 - $33.00/hr DOE

Schedule: Mon-Fri 8am-5pm

Duration: 1 Year Contract

Overview:

The Patient Care Coordinator is a member of a dynamic team and acts as a professional liaison for patients and families, care providers, and other departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient's individual needs that may arise related to the care they receive.

Responsibilities:

• Schedules all patient appointments as well as outside consults and referrals and communicates schedule directly to patients. Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Update patient and caregiver contact information in EHR when needed.
• Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff
• Update/block provider templates for just in time needs
• Triage calls from referring physicians, patients, family members, and others wishing to access care.
• Collects and enters patient demographic and insurance information and enters into registration databases.
• Assists with the financial clearance process as necessary
• Distributes work to the Patient Care Coordinator team as appropriate

Qualifications:

• High school graduate or equivalent
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
• Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
• Demonstrated customer service skills
• Ability to solve complex problems and meet patient needs
• Ability to work in a high pressure, deadline oriented, and complex health care environment
• Ability to review work to identify and eliminate errors and omissions
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Preferred:

• Bachelor's degree (BA or BS)
• Minimum of 2 years of experience in a patient care setting preferred
• Experience with Epic or other scheduling and registration software

#IND-CORE

140949

Job Types: Full-time, Contract

Pay: $25.00 - $33.00 per hour

Benefits:

• Employee assistance program
• Health insurance
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person