Patient Experience Consultant

Summary

Job Summary

Under the supervision of the System Director of Patient Experience, works closely with leadership to identify, plan, implement, and sustain improvement strategies as it pertains to patient experience satisfaction. Responsible for supporting the organization in achieving and sustaining the strategic goals specific to our service delivery expectation of providing a consistent and high level of service to our patients, families, and visitors. Will work with employees of all levels of the organization, clinical and non-clinical, by providing coaching, consultation, encouragement, and applied accountability to influence delivery of excellent patient experiences.

Job Requirements

Education

Required: Bachelor’s Degree in Business, Healthcare, Social Science, or a related field OR 10 years' healthcare experience

Preferred: Master’s Degree Related areas as listed above

Experience

Required: 2 years in leadership and/or coaching, training, and development

Preferred: 3-5 years’ experience coaching evidence-based practices

Skills

Superior interpersonal, oral, and written communication skills with many leaders, staff, and providers at all levels of the organization.

Excellent strategic thinking skills.

Proven ability of successful completion and sustainability of projects.

Must be well organized and have an aptitude for detail.

Must be able to work independently.

Must have strong computer skills especially within Microsoft Office Suite.

Must be able to present before large groups, engage leaders, and encourage development.

Ability to manage multiple priorities, projects, and display flexibility in a fast paced and changing work environment.

Must be able and willing to cross-train, assist fellow employees, and be an effective team player.

Demonstrated interviewing and consulting skills including the ability to propose action with confidence and active results through influence.

Demonstrated relationship building and credibility skills.

Undeterred by challenges and barriers to change as well as persistent and undaunted by resistance.

Collaborative, transparent, approachable, and passionate about the goal at hand.

Licensure/Certification/Registration

N/A

Additional Information
Job Benefits & Perks!

o Tuition reimbursement up to $600 per year

o Health/Dental/Vision o Retirement with employer match

o 20% tuition discount on most classes at Cox College

o On-site Pharmacy o Employee Health services

o Opportunity to earn referral bonuses of up to $5,000 per hire for certain positions

o 1906 Employee Store o Cafeteria discount

If you would like more information about job benefits & perks, please feel free to email us @ hr-recruitment@coxhealth.com or visit https://www.coxhealth.com/employees/benefits/