Patient Portal Rep

Licenses & Certifications
None Required.

Degrees
High School Graduate.

Required Functional Experience
Typically requires 2 years of experience in customer service, release of information, or health information records within a healthcare environment.

Knowledge, Skills & Abilities
Excellent customer service and follow up skills. Ability to speak with customers to resolve customer issues, along with research and document the call on a computer. Works with a variety of customers and actively listens and responds with empathy to build rapport and understanding. Highly skilled with computers, including the use of Microsoft office or similar products, electronic mail and electronic medical record systems. Navigates between multiple systems and computer screens. Demonstrated ability to work well independently and as a team. Strong multi-tasking, organizational, and time management skills. Adapts well to change. Ability to prioritize workload, and work under pressure in a fast-paced environment with time constraints. Ability to handle all escalated calls and resolve issues before they become escalated complaints. Ability to represent Advocate Aurora Health and the company values to patients.