Overview:
This is a full-time onsite position.
Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Since its founding in 1868, TUSDM has been committed to leadership in education, patient care, research, and community service. Clinics at TUSDM provide quality comprehensive care to more than 20,000 individuals annually. Nationally and internationally, the school promotes health and educational programs and researches new procedures, materials, and technologies to improve oral health.
Clinical administration supports the clinical and educational efforts within the pre-doctoral and postgraduate clinic operations. The clinical administration staff provides courteous, professional and effective support services and is committed to providing patient, student, and faculty with information, guidance, and quality service to contribute to a successful dental clinic experience. This includes maintaining a safe environment, assuring that patients’ dental needs are addressed in a caring, confidential, timely, and thorough manner that patients are informed about their treatment and clinic procedures, and those patients’ finances are handled accurately and efficiently.
What You'll Do:
Under close supervision of the Practice Administrator, the Patient Registration Assistant I works onsite in a busy unit in the clinic to provide excellent customer service to patients and assists in the operation and management of the front desk.
Responsibilities include:
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Patient Registration
Greet Patients
Conduct patient intake to collect/verify patient data
Schedule and confirm appointments
Respond to patient inquiries
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Financial
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Ensure patient insurance details and verification
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Administrative Support
Maintain patient electronic records
Participate in regular team meetings
Answer phone and other inquiries
What We're Looking For:
Basic Requirements:
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Knowledge and experience typically acquired through completion of a High School degree/equivalency and 0-1 year of job-related experience
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Basic computer skills
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Excellent communication and customer service skills