Patient Representative

The Patient Representative functions as the Patient Liaison, providing an avenue of communication between patients, referring physician clinic contacts, and clinic physicians. The Patient Representative ensures timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assesses insurance status; arranges for reminder calls for patients and coordinates patient scheduling for the clinic; provides necessary office files and requests outside medical records; ensures emergency phone calls are directed to the appropriate physician immediately; participates in patient satisfaction, quality of care and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. Patient representative is also responsible for collecting co-pays.

• General knowledge of office equipment: fax, copier, multi-line phone system, voicemail

• Knowledge of Microsoft Word and Excel

• Strong customer service/patient relation skills

• Ability to establish priorities and interact professionally with individuals

• High school diploma or equivalent

• Two years customer service experience and one year of medical office experience

• Some knowledge of medical terminology

• Prior experience in an Orthopedic or Physical Therapy practice