Patient Service Representative - job 1 of 3

The responsibilities of this job include, but are not limited to, the following:

Helping patients who require assistance while using the kiosk.
Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender;
Respectfully handling Physician and Nurse requests in a timely manner;
Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness;
Verifying all patient demographic, health, pharmacy, and insurance information;
Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed;
Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.;
Referring billing questions to the appropriate parties as needed;
Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system;
Discharging the patient and completing his or her visit by processing incurred charges;
Completing all cash management duties to include counting and accounting for money collected at the end of the shift;
Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse;
Printing itemized statements as requested;
Receiving, sending, and distributing correspondence as directed;
Filing and scanning medical documents and office forms as directed;
Completing assigned checklists and Policy Manager tasks within the assigned shift;
Answering all incoming calls and distributing messages to proper personnel;
Assisting with other assignments delegated by the PSC;
Demonstrating an efficient understanding of the electronic medical record system;
Receiving, moving, and stocking ordered supplies;
Cleaning work area and other maintenance assignments as directed;
Verifying daily reports are run at the end of the day;
Attending staff meetings as scheduled by the PSC or DMS;
Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations);
Operating, using, and maintaining medical and office equipment as trained;
Participating in maintenance assignments when necessary and as directed;
Fostering teamwork and ensuring a positive and professional atmosphere;
Providing positive, warm, and friendly service in all interactions;
Adhering to all established policies and procedures;
Completing other duties as directed.

Minimum education and professional requirements include, but are not limited to, the following:

Must be 18 years of age or older;
Basic typing skills;
High school graduate or equivalent;
Minimum one year of clerical experience preferred;
Ability to hear pages, bells, and the phone system;
Ability to sit, stand, and walk for up to 7 hours at a time;
Ability to lift up to 25 pounds;
Excellent visual, verbal, written, and typed communication skills;
Ability to prioritize and deal with numerous tasks simultaneously;
Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

By Patient First

Founded by a physician in 1981, Patient First provides non-appointment urgent care for routine injuries and illnesses as well as primary care for patients who do not have a regular physician. All Patient First medical centers are open every day o...

11 jobs

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Glen Allen, VA

DATE POSTED

June 16, 2023