Patient Service Representative

Green Key Resources is representing a Primary Care Medical Group in Tampa, FL who is seeking a Temporary (3-5 Month Contract) customer service/patient outreach representative to join their team!

This is a full time, Monday – Friday opportunity 100 % on site

Pay: 15 per hour

Role Competencies:

• Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
• Greeting customers in a friendly, professional manner using the suggested script.
• Answering telephonic and e-mail inquiries in a timely manner.
• Deferring queries to your line manager if you are unable to answer them.
• Furnishing members and health care practitioners with details regarding members' benefits.
• Granting pre-authorizations for medical treatment, if covered.
• Advising members of outstanding co-payments.
• Providing extant and prospective members with the details of network providers.
• Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
• Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.

Required Qualifications for Customer Service/patient outreach:

Someone with a customer service/receptionist background.

Next Steps:

If you’re interested in speaking in more detail, please apply today! We are scheduling interviews ASAP.

Job Types: Full-time, Contract, Temporary

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your target salary range?
• What is your current zip code?
• What is the best number to call you at to schedule an interview?

Work Location: In person