Patient Services Coordinator 1 - Remote

1 out of 3 patients with MS are affected by Secondary Progressive MS (SMPS), a disease characterized by limiting mobility, cognitive decline, and fatigue. We are looking for highly energized, passionate people to join the Novartis Neuroscience team to be involved in bringing a product to market

The patient services coordinator role is the single point of contact to provide case management support to Neuroscience (NS) patients. This role is responsible for coordinating and delivering resources and information to support the patient and their experience with Novartis Patient Services, thereby helping to limit barriers that may hinder appropriate patient outcomes.

This position does not involve the practice of nursing.

This position can be based remotely anywhere in the U.S. (there may be some exceptions based on legal entity registration). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 10-20% travel.

The role will be home based and the Patient Services Coordinator will service patients virtually. Occasional local internal planning face-to-face meetings will take place as well as reactive engagement with MS offices to educate on our services.

Your key responsibilities include but are not limited to:

The role is to be the primary face of the patient services program with the patients and responsible for overall customer satisfaction.

• Interacts with patients via multiple channels (e.g., phone, email, text) to educate, motivate, and empower them.
• Provide information and education to the patient after they are prescribed a Novartis NS portfolio product(s) and enrolled in the program, offer virtual or live injection or oral titration demonstration, and provide adherence support to the patient up until graduation at approximately 8 or 12 months of support or as needed by the patient providing additional information to patient on access and reimbursement journey.
• Handles inbound and outbound calls to/from existing patients, new patients and vendors or case managers.
• Delivers patient program information and conducts only virtual (telephonic) visits with patients.
• Report all adverse events and product complaints in accordance with established policies and procedures.
• There will be little to no travel required of this role with the exceptions of local meetings. All patient facing activities (and internal collaboration) will be telephonic.
• The Patient Services Coordinator must act in accordance with all Company policies and guidelines. All

Patient Services Coordinator activities will be performed in a manner that is consistent with and compliant with all company policies.

• Maintains patient documentation and performs records audits as required

What you’ll bring to the role:

• Bachelor’s degree; Nursing Degree (RN, NP, PA) with licensure in state in which he/she resides
• 2+ years Patient Services Coordinator or Liaison experience or 2+ years of Pharmaceutical experience
• Building strong relationships, collaborate and identify trends for all stakeholders
• Understanding of patient privacy laws including HIPAA and similar state laws.
• Must pass all required company certifications and/or oral board exams as needed
• Must adhere to all company policy and compliance regulations
• Manage multiple strategic initiatives simultaneously and reprioritize where necessary

PREFERRED QUALIFICATIONS:

• Complex Specialty products experience (such as Psoriasis, Psoriatic Arthritis, Rheumatoid Arthritis, Lupus, Crohns, MS, Orphan Diseases, Biologics, Medical Devices, Oncology, Transplant, Infusion)
• Understanding of product and payer reimbursement landscape and prior authorization guidelines and processes
• Basic understanding of specialty pharmacy providers preferred
• Ability to communicate fluently in both Spanish and English

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

The pay range for this position at commencement of employment is expected to be between $ 118,400.00 to 177,600.00 a year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Innovative Medicine US

Novartis Patient Support

USA

Dallas, TX

Novartis Pharmaceuticals

Marketing

Full Time

Regular

No

No