Job details

Patient Services Coordinator

Your Future Evolves Here

New Century Health (NCH) has been transforming the delivery of specialty care and driving radical cost and quality improvement across the member journey for patients with cancer and cardiovascular disease. As part of Evolent Health, we are on a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

Why We’re Worth the Application:

We continue to grow year over year.
Recognized as a leader in driving important
diversity, equity, and inclusion (DE&I) efforts
.
Achieved a 100% score two years in a row on the
Human Rights Campaign's Corporate Equality Index
recognizing us as a best place to work for LGBTQ+ equality.
Named to Parity.org’s list of the best companies for women to advance for
3 years in a row
(2020, 2021 and 2022).
Continue to prioritize the employee experience and achieved a 90% overall engagement score on our employee survey in May 2022.
Publish an annual
DE&I report
to share our progress on how we’re building an equitable workplace.

What You’ll Be Doing:

Job Summary

The Patient Services Coordinator is responsible for providing inbound customer service and making outbound calls to collect patient liability on pre and post-procedure case balances.

Responsibilities

Assist patients with billing/collections issues.
Responsible for an assigned queue.
Arrange/negotiate payment options for patients.
Email invoices or itemized bills to patients via secured email.
Overcome patient objections and offer suggestions to achieve payment results.
Responsible for proper notation and updating the status of accounts.
Performs follow-up by proper utilization of computer generated reports.
Informs management of problem accounts promptly.
Research accounts on issues to find a resolution.
Strict adherence to all company policies and procedures.
Works with management to obtain corporate financial goals and objectives.
Performs scheduled hours, staggered shifts in accordance to the needs of the company.
May perform other duties not specifically listed in this position description as assigned by manager.

Marginal Duties

Work in a group setting with others.

Education and/or Experience

College degree or related experience preferred
Healthcare administrative experience preferred
Strong analytical skills
Experience with Microsoft office
Excellent communication skills
Exceptional attention to detail and ability to multitask
Proficient with basic math and accounting skills

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Compensation Range: The minimum salary for this position is $21.00, plus benefits. Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.