Patient Services Intermediate - job 2 of 2

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary

The Comprehensive Musculoskeletal Center has an opening for an experienced, self-motivated, team orientated Patient Services Intermediate. This role will be to provide skilled support and work collaboratively with other members of the Department of Orthopaedic Surgery, Orthotics & Prosthetics and Physical Medicine and Rehab.
Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to? Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savings
Responsibilities*

This position will be a hybrid position working remote and onsite, with the onsite location being at the Huron Valley Professional building, South Main Orthopaedic Clinic. This position will support the following clinics: Orthopaedic Surgery, Taubman Ortho, South Main Ortho and Medsport, Orthotics & Prosthetics and Physical Medicine & Rehabilitation (Adult &Peds).
The successful candidate will be required to actively participate in the department?s Lean initiatives, Service Excellence programs, maintain Cornerstone compliance, specific procedure competencies and knowledge of regulatory agency requirements.
This position will include a variety of patient support tasks including but not limited to:
? Transcribe external referrals into the EMR system.
? Process medical documentation and upload to the appropriate EMR system.
? Coordinate medical records for patients, physicians and staff by uploading into chart or sending through fax server to HIM for processing.
? Provide customer service to referring providers, Michigan Medicine staff and faculty, and other healthcare professionals via multimedia communication channels.
? Provide expertise in navigating grid openings and closures and template redesign changes.
? Effectively address urgent template closures and reschedule patients utilizing scheduling tools independently.
? Create template request forms for any needed template changes or new providers and request them through the service now cadence tickets.
? Provide formal training/onboarding to clinic schedulers on scheduling guidelines and functionality of scheduling tools.
? Other duties as assigned.
Required Qualifications*
High School diploma or equivalent 3-4 years experience in customer service setting Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others Exceptional interpersonal skills and ability to work well within a team setting. Communicates effectively. Demonstrates active listening, written, verbal and information technology skills.

Desired Qualifications*

? Six months previous experience working in an ambulatory or acute care setting.
? Previous experience working with MiChart/Epic care/Cadence as well as knowledge of Michigan Medicine policies and procedures is helpful

Work Schedule

Monday - Friday 8am to 4:30pm (except for meetings or coverage when necessary). We utilize flex scheduling to off-set hours worked in excess of 8 hours in any one day.
Work Locations

Hybrid Remote (work from home) / Huron Valley Professional Building
South Main Orthopaedic Surgery
2098 S. Main St. Ann Arbor, MI 48103
Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
Vaccination Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response .
U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.