Job details

Dutch Speaking Customer Service Financial Sector - Remote in Greece

Patrique Mercier Recruitment ES is thrilled to announce a fantastic opportunity for Dutch-speaking professionals to join a leading customer service team in the financial sector, working remotely from the beautiful landscapes of Greece! This role is perfect for individuals passionate about delivering excellent customer support while enjoying the flexibility of a remote work environment. As a Dutch-speaking Customer Service Representative, you will assist clients with their financial inquiries, resolve issues, and ensure they receive top-notch service. Embrace the chance to grow your career from the comfort of your home while being part of a dynamic team!

Responsibilities

Provide exceptional customer service to Dutch-speaking clients through various communication channels, including phone, email, and chat.
Address inquiries related to financial products and services, ensuring timely and effective resolutions.
Build and maintain strong relationships with customers to enhance their overall experience.
Accurately record customer interactions and inquiries in the CRM system.
Collaborate with team members to meet service objectives and continuously improve customer satisfaction.
Engage in ongoing training sessions to stay current with industry trends and service protocols.
Analyze customer feedback to identify trends and suggest enhancements to service delivery.

Fluency in Dutch is required, along with strong English communication skills.
Excellent customer service skills with a strong commitment to enhancing client satisfaction.
Prior experience in a customer service role, preferably in the financial or banking sector.
Able to work effectively in a remote environment and manage time efficiently.
Strong problem-solving abilities and attention to detail.
Proficient with customer management software and technology.
Must have access to a reliable internet connection and a suitable home office setup.
In possession of EU passport