Job details

Nordic Speaking Customer Service Banking - Remote in Greece

Join Patrique Mercier Recruitment ES in an exciting opportunity as a Nordic-speaking Customer Service Representative for banking, now available as a remote position in Greece! This role caters to those looking for flexibility while still engaging in a rewarding customer service environment within the banking sector. You will assist Nordic clients with their inquiries, address banking-related issues, and provide exceptional service—all from the comfort of your own home! If you have a passion for helping others and are eager to build your career in customer service, this is the perfect opportunity for you!

Responsibilities

Provide high-quality customer service and support to Nordic-speaking clients via phone, email, and chat.
Address customer queries regarding banking products and services, ensuring timely and effective resolution.
Maintain a professional attitude while building rapport with customers to enhance their experience.
Accurately document customer interactions and inquiries in the CRM system.
Collaborate with colleagues to continuously improve service and operational processes.
Participate in ongoing training and professional development initiatives to enhance service delivery.
Analyze customer feedback to identify trends and recommend improvements.

Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) is mandatory.
Strong verbal and written communication skills with a focus on customer satisfaction.
Previous experience in a customer service role, ideally in banking or finance.
Ability to work effectively in a remote environment and manage time efficiently.
Proficient in using computer systems and customer management software.
Excellent problem-solving skills with a keen eye for detail.
Must have access to a reliable internet connection and a suitable home office setup.
In possession of EU passport