Italian Speaking Technical Support Roles - Remote in Greece

Patrique Mercier Recruitment FR is thrilled to connect talented professionals with remarkable remote work opportunities in Greece. We are currently hiring for Italian Speaking Technical Support Roles that enable you to assist clients from the comfort of your own home. This position is ideal for proactive individuals with a solid technical background who are dedicated to providing exceptional support to Italian-speaking customers.

Responsibilities

• Provide high-quality technical support to Italian-speaking customers through various communication channels, including phone, email, and chat.
• Efficiently troubleshoot and resolve technical issues to ensure high customer satisfaction.
• Accurately document all customer interactions and solutions in the CRM system.
• Assist clients in navigating and effectively utilizing technical products and services.
• Collaborate with internal teams to relay customer feedback and participate in product enhancement initiatives.
• Follow up with customers to ensure issues are resolved and maintain strong relationships.
• Stay current with product developments and best practices in the technical support field.

• Fluency in Italian and English, both written and spoken.
• Experience in technical support or a customer service role is highly desirable.
• Strong technical skills and familiarity with IT systems and software.
• Excellent problem-solving skills and a proactive approach.
• Outstanding communication skills with a focus on customer care.
• Experience with CRM software and other technical support tools is a plus.
• Ability to excel in a remote working environment and manage time effectively.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks