Job details

Nordic Speaking Customer Experience Specialist - Athens, Greece

Patrique Mercier Recruitment FR is a prominent recruitment agency specializing in connecting skilled professionals with exceptional job opportunities across Greece. We are currently seeking a Nordic Speaking Customer Experience Specialist to join our vibrant team in Athens, Greece. In this pivotal role, you will be responsible for delivering outstanding customer support to our Nordic-speaking clients, ensuring their experience is both smooth and satisfying.

Responsibilities

Act as the primary contact for Nordic-speaking customers, providing support through various communication channels, including phone, email, and chat.
Address customer inquiries, troubleshoot issues, and offer tailored solutions to enhance customer satisfaction.
Maintain accurate records of customer interactions and feedback in our CRM system.
Collaborate with internal teams to identify areas for improvement in the customer experience.
Stay informed about our product offerings to provide knowledgeable advice and recommendations to customers.
Assist in training and mentoring new team members on customer service best practices.
Foster a positive and collaborative remote working environment among team members.

Fluency in a Nordic language (Danish, Swedish, Norwegian, Finnish) and English, with strong verbal and written communication skills.
Experience in a customer service or customer experience role is preferred.
Exceptional problem-solving skills with a strong customer-centric approach.
Comfortable with using CRM software and other remote working tools effectively.
Strong organizational skills and attention to detail.
Ability to work both independently and as part of a team in a remote work setting.
A proactive attitude toward enhancing the customer experience.