Spanish Speaking Customer Service Banking - Remote in Greece

Patrique Mercier Recruitment FR is a distinguished recruitment agency committed to connecting skilled professionals with remarkable career opportunities across Greece. We are thrilled to offer a remote position for a Spanish Speaking Customer Service Representative within the banking sector. This role allows you to provide exemplary support to Spanish-speaking clients from the comfort of your home while engaging in meaningful banking interactions.

Responsibilities

• Deliver exceptional customer service to Spanish-speaking banking clients via phone, email, and chat.
• Assist customers with inquiries about their accounts, transactions, and various banking products and services.
• Guide clients through banking procedures and policies to ensure a smooth experience.
• Efficiently resolve customer complaints and issues, ensuring high levels of client satisfaction.
• Maintain comprehensive records of customer interactions in our CRM system.
• Collaborate with internal teams to address complex inquiries and enhance customer experience.
• Stay updated on the latest banking products and industry trends to effectively assist clients.

• Fluency in Spanish and English, both written and verbal.
• Experience in customer service, particularly in the banking or financial services industry.
• Familiarity with banking products and services is a plus.
• Strong communication and interpersonal skills with a commitment to customer satisfaction.
• Ability to handle sensitive customer information with discretion and professionalism.
• Proficient in customer service software and Microsoft Office suite.
• Strong analytical skills and a keen attention to detail.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks