Nordic Speaking Customer Service for High-End Coffee Machines - Remote in Greece

Patrique Mercier Recruitment is a renowned agency specializing in connecting candidates with exciting job opportunities in their native language in Greece. We are currently seeking a Nordic Speaking Customer Service representative for High-End Coffee Machines for a remote position in Greece. If you are passionate about delivering exceptional customer service and have a strong affinity for premium coffee products, this is the perfect role for you! You will engage with customers to provide assistance, troubleshoot issues, and offer expert guidance on our luxurious coffee machines. You will be a crucial part of enhancing the customer experience, ensuring that each interaction reflects the quality of our products. If you possess fluency in a Nordic language and have a genuine interest in helping customers, we want to hear from you!

Responsibilities

• Deliver exceptional customer service support through various communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding high-end coffee machines and their functionalities.
• Resolve customer complaints and issues promptly and professionally.
• Guide customers step-by-step through product setup, troubleshooting, and maintenance.
• Provide accurate information about product features, promotions, and services.
• Document customer interactions thoroughly in the CRM system.
• Collaborate with team members to continuously improve the level of service provided.

• Fluency in a Nordic language (such as Danish, Swedish, Norwegian, or Finnish) is essential.
• Strong verbal and written communication skills.
• Prior experience in customer service or a similar role is a plus.
• Excellent problem-solving skills and a focus on customer satisfaction.
• Ability to work independently and collaboratively within a remote team.
• Knowledge of high-end consumer products, particularly coffee machines, is advantageous.
• Proficiency in using digital communication tools and customer management software.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )