Norwegian Speaking Customer Service for High-End Domestic Appliances - Remote GR

Patrique Mercier Recruitment PT is delighted to announce an outstanding opportunity for a Norwegian Speaking Customer Service Representative specializing in High-End Domestic Appliances. This position is remote, allowing you to work from the comfort of your home in Greece while providing exceptional support to discerning customers. As a representative for a luxurious domestic appliance brand, you will engage with customers who seek top-tier products and services. Your role will be critical in ensuring they receive the premium service that matches the quality of the brand. If you have a passion for customer service and a keen interest in high-end home appliances, this role offers a chance to showcase your skills in an exciting and rewarding environment.

Key Responsibilities

• Deliver exemplary customer support in Norwegian, assisting clients with inquiries related to high-end domestic appliances, including troubleshooting and product information.
• Resolve customer issues effectively, providing tailored solutions to enhance their overall experience with the brand.
• Document all customer interactions thoroughly, maintaining accurate records for future reference and quality assurance.
• Collaborate with internal teams to escalate and address complex issues, ensuring clear communication and customer follow-up.
• Stay knowledgeable about new product launches and features to provide informed recommendations and support to customers.
• Engage proactively with customers to understand their needs, ensuring a personalized approach to service.
• Participate in ongoing training to enhance your skills and knowledge of domestic appliances and customer service techniques.

• Fluency in Norwegian and strong English communication skills, both written and spoken, are a must.
• Previous experience in customer service, especially in the home appliances or luxury retail sector, is preferred.
• Strong problem-solving abilities and a customer-centric mindset dedicated to achieving satisfaction.
• Excellent communication skills, with the ability to build positive relationships with high-value customers.
• Able to work independently in a remote environment while managing time effectively.
• Attention to detail and strong organizational skills for managing inquiries seamlessly.
• A genuine interest in high-end domestic appliances and technology is a plus; however, comprehensive training will be provided.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.