Job details

Portuguese Speaking Customer Experience Specialist - Remote in Greece

Patrique Mercier Recruitment PT is excited to offer the position of Portuguese Speaking Customer Experience Specialist for remote work in Greece. This role is perfect for individuals who wish to provide excellent customer service while enjoying the flexibility of working from home, all within the beautiful backdrop of Greece.

As a Customer Experience Specialist, you will be responsible for engaging with Portuguese-speaking customers, delivering exceptional support, and ensuring a positive experience. Your proficiency in the Portuguese language will play a key role in building strong customer relationships and enhancing overall satisfaction.

Responsibilities

Manage customer inquiries in Portuguese through email, chat, and phone, ensuring timely and accurate responses.
Provide effective solutions to customer issues, maintaining high levels of customer satisfaction.
Document all interactions carefully, gathering feedback to improve services.
Collaborate with team members to enhance service delivery and operational efficiency.
Participate in training sessions to continually refine your customer service skills and product knowledge.
Maintain a friendly and professional attitude in all customer interactions.
Stay informed about product offerings to provide comprehensive assistance.

Fluency in Portuguese (both spoken and written) with strong communication skills.
Good proficiency in English for effective team collaboration.
Previous experience in customer service or related roles is preferred.
Excellent problem-solving abilities and a customer-first mindset.
Self-motivated with the ability to work independently in a remote setting.
Strong organizational skills and attention to detail.
Willingness to embrace new challenges in a dynamic work environment.