Senior Manager, IT Operations

Paxful is the world’s largest people-powered marketplace, connecting over 14 million users across 140+ countries to move, save, and store money - even without a bank account. Founded in 2015 and based in the United States, Paxful offers safe, fast, and reliable access to the global economy through cryptocurrencies bought and sold on a borderless peer-to-peer payment network. With over 500 payment methods for accessing Bitcoin, USDT, and other popular digital and local currencies, Paxful is building a financial system allowing all users to participate in the digital economy

Job Overview:

The Senior Manager of IT Operations is a highly technical role with a focus on system integration, performance, administration and support. This role requires a highly organized individual with a background in advanced troubleshooting and systems administration.  The ability to prioritize workloads and effectively communicate with stakeholders/end users is essential. The ideal candidate has a passion for technology with a career history that attests to continued learning and advancement of their technical skills. Experience with crypto or blockchain technologies is a significant advantage.

In this role you will take ownership of the day-to-day management, maintenance and optimization of Paxful’s IT infrastructure, ensuring system performance and availability by monitoring and managing IT systems and  user accounts and resolving  end user issues promptly and professionally. Success in this position requires proficiency in cloud platforms, Google Workspace, network troubleshooting and IAM solutions.

What will you do:

Monitor, manage and optimize business critical systems:

• Manage user accounts, provisioning, deprovisioning and access 
• Ensure laptop ordering and provisioning  process is clearly defined and effectively managed
• Track,report on and optimize  IT spend 

Provide advanced troubleshooting and technical expertise:

• Prioritize, diagnose, troubleshoot and resolve technical issues
• Maintain documentation and knowledgebase related to technical issues/fixes
• Manage or directly perform system integrations and ensure new systems are securely integrated into the current ecosystem
• Diagnose and resolve network connectivity issues
• Where applicable, inform and educate the end user on common technical issues
• Manage end user 

Constantly assess and innovate:

• Evaluate currently deployed solutions to determine if they are meeting end user requirements, fully utilized, are cost effective and adequately supported by the vendor
• Recommend necessary enhancements, cost optimizations or alternative solutions
• Introduce positive change to Paxful’s IT Operations through policies, process improvements, system enhancements, optimization or replacement and elsewhere

Lead or Collaborate on Technical Projects:

•  Provide technical expertise on IT related projects either as a stakeholder, project manager or project lead
• Assist with identification of requirements, risks, resource requirements and timelines

Ensure System Security:

• Implement, manage and optimize systems in a manner that ensures their secure operation through technical and administrative controls
• Effectively manage user permissions and ensure access requests are fully documented
• Assist in incident response efforts or other security related initiatives and analysis

Who you are:

• Passionate about technology: You enjoy technology, actively seek opportunities to learn more and apply this expertise to creatively solve business and technical challenges 
• Collaborative and Approachable: You collaborate well with others, are professionable and approachable and treat co-workers with respect.
• A Planner and a Doer: You recognize the value of effectively planning solutions, tracking and reporting on progress, while  maintaining a bias for action and rolling up your sleeves. 
• Growth-Oriented Problem Solver: You thrive in fast-paced environments, identify challenges early, and design solutions that scale.
• High-Energy and Accountable: You bring focus, ownership, and energy to every initiative you undertake.

What we are looking for:

• Advanced Technical Knowledge: 8-12+ years of experience in a cloud-based environment, supporting web based systems, VPN technologies, managing identity and access management solutions,  and providing superior  end user support.
• Experience in Crypto: An understanding of terminology, components and functions of a crypto exchange.
• A collaborator: You enjoy working with and learning from others, fostering a sense of trust and mutual respect through your interactions with your peers.
• A cloud native: You have experience with tools, technologies, concepts and standards essential to managing, monitoring, troubleshooting and optimizing  web and cloud based systems.
• Results-Oriented with Sense of Urgency: Ability to prioritize and deliver outcomes in a fast-paced, dynamic environment.
• An experienced system architect and integrator: An ability to document, design, plan and implement new systems, updates or functionality to the current IT operations ecosystem..
• Technical Certifications Highly Desirable; Cloud, IAM, networking and security related certifications are all very applicable and highly desirable for this position.