Banking Ops Associate

A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.

Location

Hong Kong

What you’ll be spending your time on:

• Daily handling of processing global bank transfers to our customers
• Local point of contact for managing relationships with partner banks & providers, including daily communication via email and phone
• Processing and monitoring our global bank payments and transactions with banks and providers aiming at avoiding any kind of delay/error – statuses, volumes, duplicates, rates, fees, technical issues, etc.
• Providing insights and suggestions on improvements and optimizations of the various flows
• Supporting internal and external customers regarding the Global Bank Transfer product
• Owning and maintaining ongoing communication cadence with internal and external banking relationship contacts

What we’re looking for:

• 3+ years of experience in the Banks/FX industry
• Advanced proficiency in Microsoft Excel and Outlook required 
• Professional experience working with SQL – an advantage 
• Bachelor’s Degree
• Ability to analyze and action data
• Excellent written and verbal internal and external communication skills 
• Ability to multi-task and work with many systems and different global teams within the company
• Curious and creative thinker, proactive, problem solver
• Strong Team Player
• Strong communication and customer service skills 
• Action orientated and can handle high stress/impact events

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

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