Risk Investigations Team Lead

A universe of opportunities. Open to you. 

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!  

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.  

For our brand new office in Madrid, we’re looking for a motivated, self-starter Risk Analyst Team Leader with proven leadership skills in a fast-paced environment, who is able to derive conclusions and decisions from a large set of data. You will also have strong communication skills, great attention to detail and an overall commitment for excellence. 

What will you be doing?  

Leadership: 

• Lead a team of FinCrime investigators / risk analysts 
• Coach, train, motivate, and drive the performance of the team, provide ongoing feedback, foster teamwork, and collaboration, and meet team and company-related goals 
• Ensure FinCrime/Risk Operations are performed smoothly, effectively, and efficiently, while meeting regulations and SLAs 
• Support the team to achieve its operational objectives, manage workloads and overall drive operational excellence by setting individual and team KPIs while keeping team committed and motivated  

Professional: 

• Manage professional aspects of FinCrime/Risk investigations and incidents and be a point for escalations 
• Supervise and monitor FinCrime/Risk operations and performance 
• Drive innovation and enhancement initiatives to support scale, efficiency, and automation 
• Ensure consistency in practices, policies, and procedures 

Cross –teams and external: 

• Work closely with other teams and departments to support the development of tools, processes, and products to improve FinCrime/Risk mechanisms and CX 
• Work closely and communicate with large enterprise clients and external 3rd parties 

Have you done this kind of stuff?  

• At least 3 years of experience as a leader of risk/ compliance teams  
• At least 3 years of relevant professional experience in online risk/compliance management, fraud prevention, or compliance/risk with a global payment/remittance/e-commerce platform, chargebacks, and disputes  
• Excellent communication skills in English (both written and spoken), another language is a plus!  
• Bachelor’s degree 

Does this sound like you?  

• Emotional ability to cope with changing requirements  
• A team player with strong cross-teams collaboration skills 
• Highly motivated with a can-do approach, committed to getting things right 
• Pays attention to small details and yet see the big picture  
• An independent thinker, self-starter 
• Available to work at least 3 days a week from our office in central Madrid 

Who we are: 

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere.  From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.  

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