Director, AI Ops & Site Reliability

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.Job Description Summary:Do you want to work on the platform that’s the lifeline of global e-commerce? Does the thought of working and moving billions of dollars daily excite you? Do you want to build cutting-edge products that leverage GenAI to build scalable reliability platforms? If so, read on! The Director of Engineering for Site Reliability Engineering will be responsible for setting the strategy and vision for our next growth stage in the Tech Infrastructure space. In this role, you will work with the company's business, product, and technical stakeholders to build the platform that powers PayPal to an industry-leading 99.999% of reliability. The ideal candidate is an Engineering leader with a strong platform-first mindset, has experience in Infrastructure Engineering, Cloud, Reliability, and Site Engineering domains, and a strong background in a high transaction volume environment, ideally in the fin-tech field.Job Description:What you need to know about the role:Do you want to work on the platform that’s the lifeline of global e-commerce? Does the thought of working and moving billions of dollars daily excite you? Do you want to build cutting-edge products that leverage GenAI to build scalable reliability platforms? If so, read on!The Director of Engineering for Site Reliability Engineering will be responsible for setting the strategy and vision for our next growth stage in the Tech Infrastructure space. In this role, you will work with the company's business, product, and technical stakeholders to build the platform that powers PayPal to an industry-leading 99.999% of reliability. The ideal candidate is an Engineering leader with a strong platform-first mindset, has experience in Infrastructure Engineering, Cloud, Reliability, and Site Engineering domains, and a strong background in a high transaction volume environment, ideally in the fin-tech field.Meet our team:The Site Reliability Organization works with groups across the company to ensure that our customers get a world class, highly reliable experience when interacting with any of PayPal’s products (Ex: PayPal, Braintree, Venmo, etc). This translates to work that is high-impact and highly visible. The selected candidate will have a unique opportunity to make a significant impact on scale, performance, and customer experience by building highly available and scalable platforms using emerging technologies like Cloud, AI/ML.Your way to impact:We are always looking for strong technologists who are passionate to solve large scale highly complex engineering problems, in a repeatable and maintainable way. The ideal candidate is passionate about building platforms at scale, cutting-edge technology, innovation, winning in the market and delivering on their commitments. You should have the technical expertise to lead software and architecture discussions and guide cross- functional product and engineering teams through functional definition, solution, and integration stages on large scale. They have a proven track record of leading and mentoring their teams to reach their highest potential.In your day-to-day role you will be responsible for:• Drive a results-oriented culture with a strong focus on engineering excellence, execution, and craftsmanship.• Recruit, motivate, mentor, and lead the best engineering and management talent• Ability to lead complex discussions and engagements that involve multiple project teams from PayPal and our partner organizations• Build and scale platforms• Construct a business and technical architecture that levers industry standards and use cases to create operating efficiency• Provide strategic guidance and direction to development teams• Manage geographically distributed teams.• Anticipate and aggressively remove obstacles that slow down or prevent products and programs from delivering on product and program objectives.• Balance urgent and effective action, commitment to excellence, and taking initiative to resolve problems; holds internal stakeholders accountable where appropriate.• Strong communication, listening, interpersonal, influencing, and negotiation skills; able to convey important messages in a clear and compelling manner.What do you need to bring:• Solid track record of over-achieving engineering and platform delivery and scaling targets• 15+ years' experience as an Engineering leader.• Experience in infrastructure engineering, site reliability, devops practices and cloud (GCP preferred).• Experience in Payments, FinTech, and Financial Services industry is required.• Passion for leading and developing direct reports; providing guidance, consultation, and opportunities towards improving their professional skill set; ability to lead and influence direct reports remotely• Excellent time management skills with ability to manage a large, diverse set of to- do’s – vigorously prioritize, stay on top of multiple work streams, monitor progress, hold owners accountable• Communication style motivated by brevity and purposeful outcomes with experience interfacing with executives• Experience in building and leading a geographically distributed team• AI experience a huge plusPayPal is committed to fair and equitable compensation practices.Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.The U.S. national annual pay range for this role is $120300 to $287100Our Benefits:At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.comWho We Are:To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspxPayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.REQ ID R0114185