VP, Global Strat Accts - Digital Goods

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal’s GSA team focusses on empowering clients on their digital journey, from identifying new opportunities to delivering solutions that result in improved business outcomes and customer experience and drive revenue growth for PayPal.
• As the VP Digital Goods, you will lead a team driving digital technology transformation in partnership with our clients delivering outstanding results and KPI’s.
• The VP Digital Goods will establish a multi-year strategy to accelerate the adoption of PayPal’s product and services within the Vertical and cross-sell on margin accretive products to help grow TM and expand the base.


Leveraging our global capabilities and broad product portfolio, you and your team will engage at all levels within our strategic accounts to bring domain expertise and industry relevant solutions to help customers adopt and embrace the latest digital technologies.

Job Description:

Responsibilities

• Will drive product portfolio distribution and prioritized market coverage to identify key strategic initiatives that enable flywheel synergies between branded and unbranded;
• Will refine the enterprise operating model by creating playbooks to execute for emerging markets, merchants and consumers;
• The VP, GSA Digital Goods will operate with a General Manager mindset to deliver the required vertical P&L outputs having ultimate responsibility for the direct and indirect vertical team
• Will demonstrate ambassadorial leadership internally and externally – delivering thought leadership to Industry forums and building B2B and B2C conversation campaigns around the Digital Goods Vertical.
• Lead a team, that is aligned with the vision and values of PayPal and focused on value creation for our clients and partners. Coach and enable the team to exceed objectives and outcomes through creating an environment of adapting and learning. Attract and retain talent and invest in the growth of individuals.
• Inspire the team to develop relationship and credibility required to effectively convey the value of PayPal’s solutions and vision to C-level executives and negotiate favorable commercial terms, contracts and agreements that create sustainable, long-term value for all parties. 
• Lead the development and dynamic strategic plan for our strategic clients, detailing insights and opportunities that align with our clients’ priorities. Coordinate and lead the impact and delivery of a diverse set of experts and stakeholders to achieve the client’s goals, through driving accountability to deliver in line with expectations. Anticipate future needs through deep strategic alignment and executive to executive alignment.
• Lead strategy with key internal and external partners, to ensure that there is a distinct vertical focus, with commercial and technical decision makers fully aligned so that joint investment plans grow sales and partner impact is leveraged through deep relationships, industry influence and domain expertise.
• Proactively solicit feedback on client needs, products and features that are critical for our clients.  Have a strong understanding of the client’s business model to ensure that all commercial and technical discussions are in context and relevant to the industry vertical.
• Engage in strategic discussions to transform customer business models, that in turn transforms, their customer experience and profitability.  Leverage unique insights and services that create value added services for or clients
• Proactively owns and elevates a transformative customer stakeholder engagement strategy to foster customer trust and brand growth and loyalty.  Define and execute governance models to ensure mapping across seniority levels.
• Owns the development of business transformation and co-innovations strategy for the client portfolio
• Earns and maintains status as thoughts leader and trusted advisor to assigned accounts C-level business decision makers by bringing innovative ideas and narratives. Create and qualifies new opportunities by identifying highly strategic opportunities.

Qualifications:

• 15+ years’ experience in sales, business development or relationship management with ecommerce and/or channel partners.
• 10+ years’ experience in ecommerce, merchant services, and/or acquiring industry. Familiarity with ecommerce technology preferred.
• Deep experience in developing, leading, and a highly successful commercial team in multiple geos and markets.
• Strong knowledge of payments industry, PayPal products, our competitors, and geographic nuances to inform a winning strategy.
• Deep customer insights on leading payment needs/requirements, growing markets and customers and key customer touchpoints across the sales segments.
• Experience of working across geographies, regions and functional groups to achieve common objectives serve as part of a collaborative, hands-on executive team.
• Demonstrated record of executing against goals with a true executive mindset (e.g., builds a disciplined environment, knows when to get in the details vs. delegate)
• Business acumen and a strong understanding of product strategy. You excel at identifying business opportunities and navigating commercial challenges. 
• Distinctive problem-solving, strategic, and analytical capabilities, and experience building trusted relationships with executive stakeholders.
• Ability to communicate, present, and craft compelling narratives to influence internal and external technical and business stakeholders at C-suite levels and across diverse teams at all levels.
• Deep comfort operating in the ambiguity of an ever-evolving product that operates at scale globally. 
• BS/BA required, MBA or Master’s degree a plus

Subsidiary:

PayPal

Travel Percent:

20

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$250000 to $360000

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.