PC Support/ Tech Bar At Client Site in Atlanta, GA

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC IT Outsourcing services provides customers with reliable, optimized, and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.

ABOUT THIS ROLE:

Our Tech Bar Support Tech provides on-site PC support to account customers. Performs complex software installations, PC reimages, PC setups, PC software and hardware troubleshooting, software upgrades, maintenance on hardware/software and equipment. Extensive knowledge supporting Windows 10 / 11 in a corporate environment. MAC experience a plus. Education: College or equivalent

WHAT YOU’ WILL DO:

• Problem-solve and Troubleshoot PC Software and Hardware related issues.
• Ensure proper recording, documentation and closure in ticketing system.
• In-depth knowledge of Windows and Mac operating systems
• Communicate effectively with a positive and confident attitude
• Show empathy towards the customer.
• Maintaining strong customer relations

WHO YOU ARE

• 7+ years of experience
• Installing and configuring Windows and MAC Workstations
• Hardware and software support for PC Hardware (Docking Stations, Monitors and Keyboards, etc.)
• Windows, MS Teams, MAC, MS Office, VOIP, IP, VPN

In addition to above requirements, our ideal candidate will also:

• Strong communication skills
• Excellent client relationship
• Work independently

Work Environment

• Work at client site in Atlanta, GA

Job Type: Full-time

Salary: $51,600.00 - $77,400.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 6 years
• 7 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Atlanta, GA 30308: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 6 years (Preferred)
• Windows: 6 years (Preferred)

Work Location: In person