ABOUT US
The purpose of Peak Design is to create happy, meaningful lives for the people that work here. We believe this purpose can only be achieved when self-actualizing, highly stoked people enthusiastically step into (or log onto) the Peak Design office every day. Our purpose and our mission go hand-in-hand and we encourage and celebrate authenticity and the unique perspective each of our employees brings. We’re a close-knit team that thrives on mutual respect and the belief that every voice matters—especially when it’s got something interesting to say.
We make radical, meticulously-engineered gear for detail-obsessed people. Our backpacks, travel bags, camera gear, and phone accessories are used dang-near everywhere. If you’ve visited Machu Picchu, Tokyo, or an REI store in the last 10 years, you’ve been within ogling distance of a Peak Design product.
Alongside our award-winning gear is a brand that truly reflects who we are as people—passionate about design, deeply caring about our environmental and social impact, unafraid to speak up, radically transparent, and generally down to clown. Whether we’re explaining a product, running a sale, launching a nonprofit, sponsoring a film, or razzing the biggest company on Earth, we do it with our trademark honesty, warmth, and wit. Through our products and our brand, we aim to create delight, and leave this world better than how we found it.
ABOUT THE JOB
We seek a dynamic and knowledgeable individual to join our team as a Store Lead. This multifaceted role combines customer service expertise, supervising front and back-of-house operations, and leadership responsibilities. As a Store Lead, you will be instrumental in driving sales, ensuring operational efficiency, and fostering a positive team environment. Your responsibilities will include:
Gear Expert (sales associate) (60%): Serve as a go-to resource for customers, providing expert guidance and recommendations on our product offerings. Stay up-to-date on industry trends and product features to effectively assist customers in finding the perfect gear for their needs.
Front and Back of House Duties (15%): Oversee both front-end customer interactions and back-end operational tasks. Maintain a welcoming and organized store environment while also managing stockroom organization, inventory counts, and other operational responsibilities.
Coaching and Leading (25%): Provide mentorship, support, and coaching to Gear Experts to enhance their sales and customer service skills. Lead by example in delivering exceptional customer experiences and driving sales performance.
Equal Opportunity Employer
Having a team of wildly-talented, fully-stoked people with diverse backgrounds, perspectives, and skillsets is how we make this whole shindig possible.
Peak Design complies with all laws set force by the U.S. Equal Employment Opportunity Commission (EEOC), which enforces Federal laws that protect you from discrimination in employment: https://www.eeoc.gov/poster
Peak Design also complies with all laws set forth by the California Civil Rights Department (CRD), which is responsible for enforcing state laws that make it illegal to discriminate against a job applicant or employee because of protected characteristics: https://calcivilrights.ca.gov/Posters/
We make tools for doing. Our carry solutions help creatives, commuters, and adventurers keep their gear accessible, organized, and protected. OUR PURPOSE The purpose of Peak Design is to create happy, meaningful lives for the people that work her...
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