Operations & Merchandise Coordinator (US DTC E-Commerce Brand)

Work Arrangement: Fully remote, overlapping EST working hours
Job Type: Full-time
Salary Range: Up to $50,000 annually, based on experience, with potential for higher compensation.
Work Schedule: 40 hours per week, Monday to Friday, 9:00 AM – 6:00 PM EST
Locations: Remote, but candidates must be based in LatAm region
Holiday Adherence: US Holidays

About Pearl Talent

Pearl works with the top 1% of candidates from around the world, connecting them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years.

Why Work with Us?

We only work with exceptional founders who care about the long-term success of their team members. Additionally, we provide attainable retention bonuses and community-oriented opportunities like an annual retreat.

About the Company

Our client is an innovative e-DTC company offering carefully curated anti-theft hydration packs & bags for live events. They're passionate about creating high-quality, functional products that serve the needs of their customers, particularly those in the festival and live event community.

Role Overview

As an Operations & Merchandise Coordinator, you’ll play a pivotal role in overseeing the international manufacturing process and production logistics, as well as contributing to product development and design. Your organizational skills will be crucial to ensuring smooth operations, from managing purchase orders to collaborating with creative teams on product launches. This is a dynamic opportunity to contribute to both operational efficiency and the innovation of new products.

Key Responsibilities:

• Operational Manufacturing
• Drafting & Initiating Purchase Orders: Place POs with appropriate manufacturing partners to ensure available retail inventory, track material inventory for future PO ordering. 
• Documentation Maintenance: Maintain accurate PO records on supplier documents and complete monthly reconciliations of our records to promote high accuracy. Insert freight costs, packing lists, and other shipment related documents into operations software. 
• ClickUp Project Management: Lead merchandising systems to ensure effective project management of both in-department and cross-functional priorities.
• Freight-In Management: Manage inbounds shipments from manufacturers, working with our 3PL and logistics providers to ensure accurate compliance, from supplier comms to warehouse receiving appointment. 
• Production Problem-Solving & Coordination: Communicate regularly with upper management regarding problems or issues impacting production. 
• PO Finalization & QA Documentation: Prepare QA visits and present QA reports to team ahead of approving release of production funds. Provide appropriate sorting information such as UPC & SKU-Numbers to supplier. 
• Communication & Manufacturer Management
• Team Participation: Liaise with Department Leader to evaluate budgets and cash flow to find ways to plan inventory ahead of time based on specific SKU, participate in operations all-hand meeting.
• Rock Ownership: Take the reigns on key operational projects and be the sole person responsible for the completion of said area. 
• Product Development, Creative, Sampling 
• Product Development Meeting: Lead bi-weekly product meeting and execute pipeline of new product opportunities in new product development. Drive strategic product planning processes to ensure planning, allocation, and opportunities are understood and prioritized by all departments.
• Product Design & Sourcing: Execute roadmap of new product opportunities and work with our network to source manufacturers who can successfully produce target products. 
• Product Sampling & Sample Revisions: Take product revisions in-hand, provide feedback documents to manufacturing partners to iterate product into the next round. Coordinate wear-testing with the team.
• Artist Communications: Serve as a core contact for our artist partners for skins and other product launches.
• Activation Marketing Elements: Help produce small runs of promotional items, banners, other on-site elements to set activations up for success. 

Must-Have:

• At least 3-4 years of experience in e-commerce operations (merchandising, inventory management)
• Proven experience with e-commerce platforms such as Shopify, Magento, or WooCommerce.
• Strong communication and collaboration skills.
• Data-driven problem solver with proficiency in analytics and reporting tools (Excel, Google Sheets, Google Analytics, etc.)
• Familiarity with project management tools like ClickUp, Monday.com or Asana
• Familiarity with Google Analytics (Google Analytics)
• Proactive mindset; can take initiative to identify and solve problems.
• Strong time management and context-switching ability.

Nice-to-Have:

• Experience in Singuli or other similar platforms
• Strong understanding and connection to the live music and festival community

Compensation Package

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: 10 days annually, plus public holidays and sick leave
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Access to resources for professional growth

Our Recruitment Process

• Application
• Screening
• Top-grading Interview
• Skills Assessment
• Client Interview & Assessment
• Job Offer
• Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.