Student Services Associate

Student Services AssociatePermanent/Full TimeRemote work scheduleUSAThis position is intended to support families in Eastern Standard Time or Central Standard Time. The standard work hours for this position are Monday - Friday 9 am to 6 pm EST.At Pearson, our purpose is simple; to add life to a lifetime of learning. We envision a future where everyone can realize the life they imagine through learning. To achieve this, we create vibrant and enriching learning experiences designed for real-life impact.?For over 20 years, Pearson Virtual Schools has been reimagining K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning.Position Summary:?Working remotely from a home office, as a Student Services Associate with a Placement Focus you will support the academic placement life cycle for students from initial course placement through returning student placement or schedule changes. This position will report to the Supervisor of Student Services as a part of the Customer Engagement & Retention Department.Primary Responsibilities:?- Reviews academic and supporting documentation to build a thorough academic picture and ensure accurate course placement.- Creates initial student schedules based on age and available information or triages to school-based staff for additional review.- Completes placement and schedule change requests for enrolled students.- Assists with account creation for Supplemental Instructional Support Programs and enrollment into requested Clubs & Activities.- Manages their daily workflow to ensure completeness and compliance to expected service levels, including (but not limited to):??- Reviewing student accounts holistically to be able to speak to outstanding tasks or recommended actions to ensure the continuing student's success,?- Be a subject matter expert for a group of schools, knowing intimately operational differences between the schools which drive operational processes.?- Organize and complete assigned workflow to ensure effective time management, accurate data integrity, efficient communication, and student retention.?- Maintain student accounts and records, documenting and logging information into the EMS accurately.??- Protects the privacy of student account information through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA)).?Required Skills:?- Problem-solving attitude with an ability to achieve goal driven outcomes.?- Excellent verbal and written communication skills.?- Displays self-confidence, patience, empathy, and availability while connecting with students and families; understands and adapts quickly to multi-generational needs and characteristics.?- Creative, out-of-the box thinker who takes the initiative to find solutions for our online population.?- Ability to handle troubleshoot escalated issues with a goal of deescalating the issue.?- Proficiency in Microsoft Office (Word, Outlook, Excel, and PowerPoint).?- Demonstrated understanding of FERPA guidelines and internal policies regarding student and employee privacy.?Qualifications:?- Previous experience in education or academic advising preferred.- Bachelor's Degree preferred.- Experience working in a virtual environment.- Prior experience working in multiple EMS/SIS/Enrolment platforms.What can Pearson offer you?Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay for this position is as follows:The hourly rate is $21.63.This position is eligible to participate in an annual incentive program, and information on benefits offered is here.#LI-Hybrid #LI-PostWhat to expect from PearsonDid you know Pearson is one of the 10 most innovative education companies of 2022?At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need.?All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.Job: CUSTOMER SERVICEOrganization: Virtual LearningSchedule: FULL_TIMEWorkplace Type: RemoteReq ID: 16448#location