Product Manager- Marketplace, Experience

With over $2 billion in bookings of experiences, the Peek.com platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skydiving, art classes, and more. 

The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of operators like the Museum of Ice Cream, Artechouse, and Jam NOLA have grown their businesses and automated their operations with our technology.

Peek follows a “remote-first” philosophy, with our team of over 250 Peeksters distributed across exciting locales such as San Francisco, New York, Austin, Nashville, Salt Lake City, Santiago, Medellin, and beyond.  Having secured funding exceeding $100 million from esteemed backers like Westcap and Goldman Sachs, we continue our mission to connect the world through experiences.

PS: In 2021, Peek was not only recognized with a coveted position on Forbes America's Best Startups Employer list but also celebrated an honor from Newsweek with their Future of Travel award 🚀. And the accolades don't stop there! We're ecstatic to announce our #14 ranking on the a16z Marketplace 100 for 2023! 🎉

Job Description:

We are seeking an Experience Product Manager who is passionate about crafting exceptional user experiences. As an integral member of our team, you will play a pivotal role in identifying and rectifying flaws in our product, ensuring our marketplace not only meets but exceeds customer expectations. Your mission is to enhance every facet of the user experience, making our platform the go-to destination for memorable experiences.

Key Responsibilities:

• Conduct thorough market research and user interviews to gather insights and identify areas for improvement.

• Develop and iterate on high-fidelity prototypes using tools like Figma, ensuring our designs are both intuitive and visually appealing.

• Work closely with cross-functional teams, including engineering, marketing, and customer service, to implement enhancements and features.

• Analyze user feedback and performance data to continuously refine our product offering.

• Stay abreast of industry trends and competitor offerings to ensure our marketplace remains a leader in the space.

• Foster a culture of innovation and continuous improvement within the team.

Qualifications:

• Recommend the following: 4+ years of experience in building and scaling successful SaaS and/or Marketplace products from concept to launch.

• Strong understanding of product development lifecycle and agile methodologies.

• Proven experience in product management, specifically in large scale consumer products and user experience-focused role.

• Proficiency in design and prototyping tools, such as Figma.

• Strong analytical skills, with an ability to translate data and user feedback into actionable insights.

• Excellent communication and interpersonal skills, capable of conducting market interviews and working collaboratively with various teams.

• A scrappy, entrepreneurial mindset, with a willingness to roll up your sleeves and dive into details. A track record of successful product launches and enhancements in a similar industry is a plus.

Your Journey with Us

Get ready for an exciting adventure through our interview process!

1. Introduction to Peek (30 minutes):
   Step into our world as we delve into your background, explore the ins and outs of the role, and share what makes Peek unique.

2. Meet Our Head of Marketplace (30 minutes):
   Buckle up for an intriguing conversation about the impactful projects you've spearheaded or contributed to in your career.

3. Meet Our Director of Marketplace (30 minutes)
   Learn more about the Marketplace team and the impact that you will have on the team. Be prepared to discuss your product knowledge and ability to build products that transform teams.

4. Show off your skills- Panel/Presentation(60 minutes):
   You'll have 72 hours to work on a project and then present to our Sr. Director of Product Management, Sr. Marketplace Software Engineer and Head of Marketplace

5. Executive Interview- Meet our CPO (30 minutes):
   Return for a deeper dive into your experience, skills, and how they align perfectly with the role at Peek.

Perks & Benefits

Peek invests in our employee’s health and well-being. We’ve built our benefits package around our Peekster’s needs including full health care, dental, and vision plans, paid parental leave, company recharge at the end of the year, and competitive compensation packages that include significant equity upside that allows you to share in Peek’s long-term success.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Beginning on July 1, you may locate and view the UnitedHealthcare MRFs on the UnitedHealthcare public site by going to transparency-in-coverage.uhc.com.

Peek Travel Inc. is an equal-opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to apply because of incompatible assistive technology or a disability, please contact us at talent@peek.com.  We will make every effort to respond to your request for disability assistance as soon as possible.