Job details

Account Manager, Growth

Pendo is seeking a hardworking, driven, and dynamic individual to join our Account Management team as an Account Manager, Growth. This role is integral to driving performance in the company's core business strategy around customer renewals.

Skills

Strong contract negotiation skills
Excellent communication and presentation skills
Technology sales experience in a subscription model
Competency with CRM tools like Salesforce

Responsibilities

Develop deep expertise and understanding of Pendo’s products and standards for pricing and negotiating renewals.
Research customer contracts and purchasing history to build accurate quotes for renewals.
Manage opportunity pipeline and provide accurate forecasts to management.
Attain quarterly targets for bookings and on-time renewals.
Increase penetration through existing and new offers.
Participate in account reviews and planning.
Manage the transaction process from quote through PO.
Handle billing disputes.
Identify need for technical guidance.
Work cross-functionally for renewal and expansion strategies.