Job details

Customer Experience Operations Manager

Pendo is seeking a Customer Experience Operations Manager to help operationalize and scale the Customer Experience organization, partnering with Services and Customer Success leaders.

Skills

Strong knowledge of Customer Success processes.
Experience with Salesforce and business intelligence tools.
Exceptional analytical skills.
Excellent communication skills.

Responsibilities

Develop and execute vision and strategies to drive customer value, retention, and growth.
Establish scalable processes across the post-sales customer journey.
Build measurement and tracking of key metrics and trends.
Analyze data to improve business outcomes.
Implement systems and tools that support CX functions.