Front End Engineer: Guides

Team Description

Pendo's In-app Guides is a technical capability that allows a company to communicate with users (whether they are external customers or internal employees) directly through the product. Pendo’s In-app messaging involves displaying lightboxes, tooltips, surveys, banners, and other messaging formats right inside the app, while users are engaged with it. The information displayed can be designed to help users get past friction points, support cross-sell/upsell initiatives, and collect user feedback, and more. Because it displays messages while the user is actively using the product, in-app messages tend to have a higher response rate than push notifications or email messages. The Guides Squad is looking for a Front End Engineer to help build the engaging employee experiences that define this product.

You will be working with other Engineers on Pendo’s Guide product where your responsibilities will include tasks such as:

• Delivering new Features in Guide Building, Guide Management, Guide Analytics, and Guide Display
• Tech Stack will include technologies such as Vue3, Vue2, Cypress, Jest, and just regular ole JS
• Ensuring a high quality product through unit testing and automation
• Helping improve the CI/CD processes within the team to reduce manual effort required to release
• Close collaboration with other team members in the form of pair programming or code reviews
• Helping debug customer issues live on customer calls

Role Responsibilities 

• Works with a feature team to both build new and maintain existing customer facing features
• Works with all layers of Frontend code; from implementing user-centered designs to retrieving the data needed to display on a newly created chart to handling complex business logic
• Drives and coordinates peers to execute on large projects within the team’s domain
• Participates on cross-team initiatives focused on improving technologies and frameworks used or on improving Pendo as a place to work
• Maintains a focus on quality
• Provides technical guidance to teammates through code and design reviews
• Works in an agile environment

Minimum Qualifications 

• Minimum of two (2) years of professional experience writing Javascript code 
• Thorough and detailed knowledge of at least one modern web framework (Vue, React, Angular)
• Experience with web applications that serve/have served many users
• Experience designing and writing unit and integration tests to deliver a quality product
• Interest in learning new technologies, languages, etc

Preferred Qualifications

• Bachelor’s degree in Computer Science from an accredited university
• Experience with Vue is preferred
• Automation experience is a plus 
• Experience working with cloud based infrastructure
• Experience with quality engineering and testing is a plus

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in North Carolina is $110,000 - $125,000.

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

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