Job details

Customer Service Specialist

Penn Interactive is seeking a Customer Service Specialist passionate about providing empathetic service to customers. This role involves handling customer concerns, testing games for issues, and ensuring customer satisfaction.

Skills

Excellent problem-solving abilities
Strong attention to detail
Good grammar and punctuation skills
Ability to maintain a friendly disposition under pressure

Responsibilities

Handle incoming customer requests promptly and empathetically
Resolve customer complaints via various platforms
QA testing and issue replication
Organize workflows to meet customer satisfaction criteria
Respond to customer reviews with customized responses

Education

Must be 21 years of age or older

Benefits

To read the complete job description, please click on the ‘Apply’ button

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CEO of Penn Interactive

Benjie Levy

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By Penn Interactive

Mission: To challenge the norms of the gaming industry by building an immersive interactive gaming experience that is responsible, innovative, and fun. Willingness to succeed and win – always challenge the status quo and solve problems that have ...

12 jobs

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Internet & Web Services

TEAM SIZE