People Operations Generalist

People Operations Generalist

With close to 1,000 customers and more than 55,000 employee end-users, Electric's IT platform makes IT easy for users who want to be something other than IT managers. Its technology simplifies the management of employees, devices, applications, and networks while providing compliance-ready reporting. This all-star team of investors backs Electric: Bessemer Venture Partners, GGV Capital, 01 Advisors, Primary Venture Partners, Bowery Capital, Slack, Atreides Management, Vintage Investment Partners, Greenspring Associates, and Harmonic Growth Partners. Know more at www.electric.ai.

The Role

Electric is seeking a People Operations Generalist who will develop strong, trusted relationships with our employees and execute key initiatives for the employee life cycle. This person will be responsible for various aspects of our employee lifecycle from the day-to-day (e.g. onboarding and offboarding, employee policies and processes) to the longer term of creating and maintaining detailed processes, procedures, SLAs, and SOPs for your work streams.

This role will be part of the People Operations team and will report to the Director of People Operations. We are looking for someone who thinks big picture but loves digging into the details, and is comfortable challenging the way things are being done. The right person is a solution-oriented thinker who understands that an employee's experience touches all aspects of the people strategy.

What You'll Do:

• Lead with an engaging and outgoing attitude and a personal commitment and passion for delivering exceptional service
• Build and maintain healthy and trusted relationships across the business
• Field questions and concerns from employees at all levels, providing answers, coaching, and directing employees to appropriate resources
• Own and refine pre-boarding and on-boarding processes, ensuring data accuracy, completeness and compliance
• Support the offboarding program, including exit interviews and off-boarding tasks
• Support employee life cycle program initiatives, including performance reviews, talent assessments and development
• Ensure UKG onboarding, job changes and off-boarding transactions are complete and accurate in UKG
• Manage the contingent workforce process by ensuring onboarding and off-boarding process is compliant and completed in UKG
• Lead our immigration process, in partnership with our legal partner
• Manage workers compensation claims and audits in partnership with leaders
• Ensure compliance with employment laws and best policy practices
• Support employment engagement activities to support and build an engaged, collaborative, energized culture
• Collaborate with People leaders, Talent Operations, People Ops, L&D and other cross-functional team members to develop, iterate and improve People team processes.

Who You Are

• A strong solution-oriented focus: you must be comfortable working in an environment that demands strong, proactive deliverables
• The ability to manage multiple priorities simultaneously: you should be results-oriented, and have a bias toward action
• Must be able to interface at all levels of the organization
• Passion for innovative HR solutions and process improvement
• An in-depth knowledge of legal requirements, internal and external, related to the day-to-day management of employees within the business; this knowledge should be centered on reducing legal risks, guaranteeing regulatory compliance, and most importantly, enabling employee satisfaction and retention.

You'll likely have:

• 3+ years of progressive HR experience
• Experience in an ambiguous, lean environment (like a start-up) is a significant differentiator.
• Experience with US immigration employment requirements
• Strong communication skills, especially in writing and listening; writes persuasively and credibly
• A high degree of empathy: credibility as someone people gravitate to for counsel and support
• Ability to be both a do-er and a strategizer: highly efficient, able to prioritize and tackle the most meaningful issues, and to project manage oneself; proposes well-researched ideas and solutions
• Thrive on building strong relationships with your team and employees through a shared purpose and sense of openness and fun
• Full ownership of initiatives, and a strong work ethic