Job details

People Operations Leader, Americas

This role is open to be based from: Washington, D.C.; New York, NY; Atlanta, GA; Miami, FL; Orlando, FL; Chicago, IL; Austin, TX; Dallas, TX; Houston, TX; Los Angeles, CA; Sacramento, CA; San Francisco, CA; Portland, OR; Seattle, WA; Calgary, CA; Montreal CA; Ottawa, CA; Toronto, CA; Vancouver, CA; Bogota, CO; Buenos Aires, AR; Mexico City, MX; Rio De Janeiro, BR; Sao Paulo, BR

Reporting to the MD, Global People Operations with a dotted reporting line to Regional People Partners, the People Operations Leader, Americas is a key leader on the Global People Operations Team as well as Regional People Teams. This person will be responsible for continuing to grow our efforts in US and Canada and extending our efforts into the Latin American region this year.

Job Summary:

Lead People Operations in the U.S., Canada, and Latin America regions with an employee base of 3,500 in areas of:

Employee Portal: Provide strategy for knowledge management for the regions, and partner with Global Systems operations to contribute to the global strategy; oversee the local employee portals including content, rollout, upkeep, and communications
People Support: Oversee Americas People Operations case management strategy, process, communications, and team
Onboarding/Offboarding: Ensure development and maintenance of best-in-class onboarding program and partner with Global People Operations, Learning and Development and Resource Management to ensure alignment; lead strategy and collaboration efforts between onboarding/offboarding team, people business partners, and systems operations
Systems Operations: Working with Global Systems Operations, align on and provide strategic direction and senior counsel for all data entry procedures, up-leveled questions or issues, audit management, e-files management, and compliance in the US, Canada, and Latin America
Data Management: Oversee data management including ensuring timely entry of data, aligned with local laws, regulations and compliance, and aligning with global people analytical efforts to deliver regular insights as well as ad hoc reporting, where needed

Responsibilities:

Leadership:

Oversee U.S, Canada, and Latin America People Operations teams including oversight of the day-to-day regional talent operations processes
Provide strategic direction, senior counsel and career development guidance to staff; succession plan for future states
Review work and processes of the local team to ensure global consistency and uniformity in tools and processes
Directly supervise regional operations staff and partner closely with global operations, people business partner leadership and Center of Expertise (COE) leadership
Identify and drive the sharing of best practices to facilitate continuous improvement
Provide vision, leadership, planning, project coordination, and management while concurrently facilitating efficient operations to meet current and future business needs
Build and maintain a strong functional team through effective recruiting, training, coaching, team building and succession planning
Provide overall prioritization of work assignments and management of functional team resources and their activities

Global Integration:

As a senior member of the Edelman People Operations team, inform global policies and processes; use knowledge of best practice to inform improvements to global processes and implement those locally
Maintain expertise of all current HR processes, as well as an understanding of what can be standardized in regionally and globally; identify processes that can and cannot be provided via People Operations to ensure consistent operations and employee experience
Foster and maintain positive relationships with HR constituents and customer base; serve as an interface between regions and global, as well as internal and external customers and functional team members to ensure effective definition of and delivery of applications and programming
Promote proactive approaches using the company's HRIS to solve business needs/problems, while also enhancing the understanding and acceptance of the HRIS capabilities

Systems Implementation:

Working with Global People Systems Operations, explore best practices for HRIS configuration and provide consultation to better meet internal customer needs
Work directly with People Systems Operations team members, and IT teams to support the ongoing development of systems
Aligning with global efforts, develop user procedures, guidelines, and documentation for effective training, data integrity, and inter-team communications
Work with internal stakeholders to document, test, implement, and provide change management for system enhancements
Analyze and develop insights from people data for People Team and Talent Acquisition initiatives through to exit interviews; make recommendations as applicable
Support specified People Team projects as needed, engaging with people business partners and COEs to deliver innovative solutions
Recommend new or improved systems and technology to meet key business and People Team goals

Basic Qualifications:

At least 10 years of progressive experience in human resources, people operations, or a related field
A bachelor’s degree or equivalent work experience

Preferred Qualifications:

Experience with rolling out People Operations or similar processes from start to finish
HR management certification/PHR/SPHR
Experience in innovative HR operations in a professional services environment
Strong analytical capabilities and a data-driven approach
Influential, especially in situations that require diplomacy and tact
Collaborative in cross-functional partnerships in order to work effectively with peers and partners throughout the whole organization
The capacity to transform, align, and inspire a team
The ability to lead through seeking diversity, fostering inclusion, and a passion to develop every single individual
Success in building, aligning and motivating their team to perform at their highest levels
A commitment to demonstrably improving team metrics
Thorough understanding of human resource principles, practices, and procedures
Experienced in service center technologies

$122,000 - $210,000 a year

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

#LI-MB

Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).

For more information please visit: www.edelman.com

Employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law.

Edelman is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.

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CEO of Edelman

Richard W. Edelman

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By Edelman

To provide strategic communications counseling and programming which enable our clients to build strong relationships across stakeholders, influence attitudes, inform audiences and shape behaviors with the potential to have a positive impact in ou...

35 jobs

FUNDING

Private

INDUSTRY

Advertising & Public Relations

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in New York, NY

DATE POSTED

June 3, 2023