People Operations Manager

Responsibilities

• Build strategic relationships with employees and leaders across the firm. Keep a good pulse on our people, relevant market dynamics, and the firm.
• Become a subject matter expert on internal policies and protocols in order to guide employees and leaders through different compliance, employee relations, employee/life journey, and employee experience-related matters.
• Serve as a go-to for policies and procedures, remaining up to date on changes in federal, state, and local laws. Assist team with maintaining employee handbook and appropriate compliance postings.
• Partner with vendor to administer leaves of absence in compliance with firm policy and applicable state and federal law.
• Consistently work with employees, leaders, and HR leadership to share feedback on the employee experience, including employee engagement, learning or talent gaps, department resource needs, and other opportunities.
• Partner with Talent Acquisition with the creation of new roles and building the employee experience to aid in recruitment efforts.
• Assisting coworkers with employee engagement and retention through existing programs and the creation of new programs focused on enhancing the employee experience.
• Advise and consult with leaders on proactive approaches to engagement and retention, equipping leaders to successfully own their team’s engagement and execute people-focused initiatives locally.
• Consult with leaders and employees on concerns pertaining to values, performance, or other areas of significance and conduct investigations as necessary to advise on actions aligned with regulations and Firm culture.
• Own the execution of formal performance management processes and communication, as well as follow-up items such as action or transition plans, and goal setting for the teams you support. As needed, work with leaders and employees on the creation and management of action plans.
• Review and analyze data to identify trends and recommend innovative solutions to improve performance, retention, and employee experience.
• Other duties as assigned.

Requirements:

• Bachelor’s degree with 6+ years of HR Generalist experience.
• Experience in professional services environment is preferred.
• HRCI or SHRM certification is strongly preferred.
• Well-versed in all relevant employment law; a strong ability to research and attain information for managing employee relations situations.
• The ability to maintain confidentiality in all kinds of situations is a must.
• Must be able to travel to and be present at firmwide events and to the assigned office(s) on a regular basis.
• Collaborative, team-oriented mindset.
• High sense of urgency and ability to execute. Strong project management skills.
• Ability to thrive within a growing and transformative firm.
• Analytical and able to anticipate changes and needs in the employee life cycle and HR landscape.
• Strong communication skills – both verbal and written – with an innate ability to build rapport and trust quickly.
• Strong computer and technology skills, including Excel, PowerPoint, Word, HRIS, and other HR software or related applications.
• Keen ability to read and assess emotionally charged situations and navigate respectfully, calmly, and appropriately.
• Understanding of our firm mission, vision, values, and the ability to properly align HR initiatives and processes to support a positive culture.