Job details

People Systems Manager

Who we are:

Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain . Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over 160+ other established businesses across the world.

The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented SWORD specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than two years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone.

This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.

We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies.

Reporting to the Director of People Operations, the People Systems Manager (PSM) is responsible for providing vision, leadership, planning, project coordination, and management for the development of a cost-effective people systems management while concurrently facilitating efficient operations to meet current and future business needs within the People organization. Responsible for analyzing and directing all functional related activities within the scope of the PSM. This position is accountable for ensuring continuity and successful delivery of functional services to users throughout the organization. Additionally, this position requires a high degree of collaboration and project leadership. The ideal candidate will be able to work cohesively across all levels of the organization and be a culture carrier for the technical change initiatives within the People Org.

What You'll Do:

Lead the PSM initiatives in managing the day-to-day activities to support the people systems and other interrelated functions.
Foster and maintain positive relationships with PSM constituents, including senior leaders and the people teams
Serve as an interface between internal/external customers and the functional team members to ensure effective definition and delivery of PSM applications.
Promote proactive approaches using the PSM to solve business needs/problems while also enhancing the understanding and acceptance of the PSM capabilities. Based on business needs, negotiate priorities and support requirements with the IT department, functional staff at the field locations, and others as appropriate.
Plan, budget, and forecast PSM needs and applications. Maintain awareness of vendor plans and the potential impact of those plans on current and future PSM functionality.
When apprised, the PSM manager will review impending business issues directly impacting the PSM and provide senior management with an assessment of the PSM impact, scheduling considerations, and other information required for a complete business case.

Who you are:

Demonstrated success and working knowledge of various PSM software applications and products.
HRIS systems, Zendesk, ADP, etc.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Proficient with Microsoft Office Suite or related software.
Bachelor's degree in a related field (human resources or computer science) plus 7 or more years of relevant experience or the combination of education and experience that enables performance in all aspects of the position.

Sword is proud to be an Equal Employment Opportunity employer. We champion diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills. At SWORD, we believe that diversity and inclusion among our applicants and team members is critical to our success as a global company. The more inclusive and diverse we are, the bigger our impact will be.

Sword Benefits

Comprehensive health, dental and vision insurance

Equity Shares

401(k)

Unlimited Vacation

Paid Holidays

Flexible working hours

Work from home

Parental leave

Free Digital Therapist for your family

Sword Health Glassdoor Company Review

4.2

Sword Health DE&I Review

4.4

CEO of Sword Health

Virgilio Bento

Approve of CEO

By Sword Health

Sword Health is a healthcare company that aims to free 2 billion people from pain by creating the first and only end-to-end global platform to prevent, manage, and treat pain while saving clients millions in healthcare costs.

96 jobs

BADGES