Student Services Advisor - Onestop

The Student Services Advisor is to serve as front-line representative for the OneStop department, in the Office of the Registrar. This position assists students with registration, add/drop period, New Student Orientation, administrative concerns, questions, and procedures. Will act as a liaison between students and the following areas: Financial Assistance, Housing & Residential Life, Convocation, Student Accounts, Public Safety, Student Employment, Student Health/Counseling, International Programs, and International Student Services.Duties• Serve as a front-line team member at Onestop, to deliver exceptional support and assistance to students, faculty, and staff. Address inquiries and collaborate with various campus departments, and ensure excellent customer service. Assist with student registration, advising, payments, record requests, verification services, ID cards, diploma services, and any emerging issues. Act as a liaison between students, parents, and university departments as needed. Uphold and understand FERPA regulations at all times.• Deliver high volume email and phone support to all individuals contacting our office. Ensure responses are timely, accurate, and conducted with the highest level of professionalism.• Process paperwork such as petitions, transcript requests, student payments, enrollment verifications, etc. Maintain and file all records within internal portal once documents have been processed and ensure confidentiality is upheld at all times.• Handle a diverse range of tasks that may vary throughout the day, including addressing immediate concerns, providing guidance on various services, and adapting to shifting priorities. Your key duty is to offer flexible and responsive support to students, faculty, and staff, ensuring their needs are met efficiently and effectively, while maintaining a high standard of service across all interactions.• Perform other duties as assigned.• Uphold the University's mission through work performed.The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Skills and QualificationsRequired: Bachelor’s degree; PC and software knowledge; demonstrated ability to correspond in written form and verbally; professional writing skills; excel at providing quality service; enjoy extensive contact with people; possess positive and pleasant interpersonal skills; able to multi-task; able to see and act beyond the immediate need; uphold mission of the university; follow policies; must understand the purpose behind the policies and constantly strive to better the way the policies serve our constituents. Must be able to use office equipment, including personal computer, fax, and photocopy machine, telephone, Microfiche readers, scanners and other office machines and equipment as tasks require.Preferred: Two years' experience in student services; experience within University service areas; customer service training; experience with using PeopleSoft web-based student information system for inquiry.Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.This is a Regular, Nonexempt, 40 hour per week position.