Tier 2 Incident Response Analyst

Tier 2 Incident Response AnalystJob LocationsUSRequisition ID2024-149337Position CategoryCustomer ServiceClearancePublic TrustResponsibilitiesPeraton is seeking a Tier 2 Incident Response Analyst with expertise in Enterprise Management Operations Center (EMOC) to join our team of qualified, diverse individuals. The ideal candidate will support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer. This individual will provide technical expertise to support operations of 24x7 Incident Management, Event Management, Request Fulfillment, ITSM Queue Management, Bridge Management actions for hybrid government infrastructure.Day to Day Work Responsibilities:Providing support in the operations of a 24x7 Tier 2 monitoring and reporting of a government IT Infrastructure.• Understanding of Incident Management, Event Management, Request Fulfillment, ITSM Queue Management, Bridge Management, and networking, cloud, and datacenter operations.• Monitoring, managing and triaging datacenter systems to ensure operation, reporting of anomalies, call-out of Tier 3 staff in coordination with Incident Manager and resolution of issues with physical and virtual datacenter environment.• Maintaining knowledge and communicate status of the network, cloud, and datacenter environments.• Investigate customer infrastructure for incidents to assist in determining remediation efforts.• Work includes weekend shifts and possible surge requirements.QualificationsBasic Qualifications:• U.S. Citizenship required; Must have the ability to obtain a DHS Entrance on Duty (EOD) clearance.• Bachelor's degree and 5 years' experience or Associate's degree and 7 years' experience or HS diploma/equivalent and 9 years experience.• Experience and ability to triage datacenter incidents and events for effective resolution.• Active Directory account and server management and monitoring experience.• Experience and understanding of server administration: Microsoft Windows Server, Red Hat Linux (RHEL), SharePoint.• Experience with monitoring and management tools such as Microsoft Systems Center Operations Manager and Solarwinds.• Experience with enterprise/datacenter Service Desk Operations including use of a service management tool (Remedy preferred)• Experience and understanding with the structure and functionality of COTS applications (e.g., Security Automation & Orchestration platforms, Splunk, etc.)Preferred Qualifications:• AWS or Azure fundamentals certification or experience• Networking certification (Network+, Cisco CCNA)• Microsoft certifications in SCOM, Windows Server 2016 or later• A+ CertificationPeraton OverviewPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.Target Salary Range$66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.