Medical Intake Representative

Overview

One Trajector. One Mission.

Trajector is where purpose meets progress. We specialize in medical evidence services that become the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,800 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time.

Job Overview

Medical Intake Representatives are also known as Inside Sales Representatives and the face and voice of our company! As the frontline members of our company, they will follow a sales process based on warm leads prompted by Veterans who seek assistance earning their disability benefits. Our MIR team members deliver professional and discrete intake experiences to identify and educate Veterans and individuals with disabilities on our medical consulting resources. This position is remote and based out of our Gainesville, Florida Corporate Office. Our top sales professionals can earn $50K and more with uncapped incentives.  

Do you enjoy sales, managing your schedule and working from home? If this sounds like the opportunity for you look below at our new performance-based schedule system! 

In effort to reach more Veterans, we are now streamlining schedules based on shift bidding. Shift bidding is a process whereby one or more employees can express interest in working an open shift. The MIR’s who join our company will not only work based off a shift bidding schedule but will also require a three-week nesting period to determine if they are ready and proficient to join our inside sales team at Trajector.  

About Our Perks, Compensation, & Benefits

• Competitive compensation ranging from $17.50 per hour with total compensation ranging from $36,400.  
• Medical, dental, vision, 401k program, and more. 
• Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.
• Joining a rapidly growing organization.

Responsibilities

• Selling and presenting a private medical consulting service to U.S. Military Veterans who need assistance with pursing the VA disability benefits for which they qualify.
• Effectively establish rapport, demonstrate compassion, present our company value, and create motivation with veteran client to gather necessary documents to help build an initial review strategy designed to help the veteran client gain all eligible disability compensation.
• Strong ability to articulate thoughts in a precise and professional manner so veteran clients are clear on our process to assist.
• Entering and updating veteran client information into CRM system.
• Managing assigned leads efficiently as directed by leadership.
• Meeting minimum daily performance and activity metrics.
• Resolving veteran objections, concerns, and issues to help them see value in using VCP’s services.
• Ability to effectively communicate Initial Review Claim path to veterans to gain interest in our services.
• Ability to gain commitment from veteran by getting their signature on our Medical Consulting Services Agreement which contains terms, fees, and details of payment to be rendered by client.
• Making up to 50-100 calls a day, average phone time 5-6 hours a day.

Qualifications

• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school Diploma or Equivalent A.S. In Business preferred.
• Two years of metrics-based telephone sales/client relations or account management in a high-volume customer environment.
• Excellent communication and organizational skills.
• Ability to follow and perform intake script while building rapport with clients. 
• Computer proficiency with MS Office, Google based documents, CRM, and proprietary software applications. 
• Achieve established daily, weekly, and monthly goals.
• Manage veteran contacts through CRM to ensure proper notation of actions
• Effectively overcome objections and concerns to keep qualified veterans interested in getting our assistance.
• Active listening skills on each call with the ability to retain information while multitasking through software applications including concise and accurate notation in CRM to complete calls in timely and efficient manner.
• Minimum internet speed of 25 Download/10 Upload.

EEO Statement

Trajector is an EOE/Veterans/Disabled/LGBTQ employer.