IT Support Engineer

Persistent Systems is looking for an IT Support Engineer to support our geographically dispersed user base. You will be responsible for administration and internal support of the company’s PCs, printers, servers, phones, and related equipment. Day-to-day responsibilities include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations on Windows 10 and Ubuntu. You will respond to inquiries and requests for assistance with software, hardware, and other problems requiring resolutions. You will provide expertise, advice, and advanced knowledge, to users including in-depth problem-solving to help diagnose and resolve system issues. You will also open, track, and close support tickets, while reporting back to end-users.

Position Responsibilities

• Provide helpdesk support and resolve issues for end-users
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Document and update internal technical procedures and How-To guides
• Automate and manage Windows and Linux workstation setup and deployment for new employees including hardware and software
• Maintain and support Linux based workstations and servers for updates, upgrades, and additional package installs
• Support the onboarding of new users
• Maintain inventory of all equipment, software and software licenses
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades and maintenance releases as required

Minimum Qualification

• Associate degree in Computer Science or a related field or equivalent experience
• 2+ years of Helpdesk or related computer support experience
• Experience with Windows, Linux, Android, and iOS operating systems
• Advanced knowledge of the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
• Basic Networking and TCP-IP knowledge
• VOIP and IP Telephony knowledge
• Must have a United States security clearance or the ability to obtain a United States security clearance

Preferred Qualifications

• Bachelor’s Degree in Information Systems, Computer Science or related field
• Scripting and desktop automation experience
• Basic server administration experience