Personal Risk Policy Holder Services

Why USI?
With over $2 billion in revenue and more than 9,000 associates located in approximately 200 offices across the country, USI is one of the largest insurance brokerage and consulting firms in the world.

At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs. We invite you to learn more about what makes USI an exceptional place to work!

Unrivaled Resources and Support
The USI ONE Advantage® allows USI to deliver unique solutions to our clients. This value proposition provides unmatched growth and opportunity for our associates and, at its core, represents a significant investment in our people.

Unique Employee Programs and Deep Community Engagement
We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. Our annual community service initiative engages associates in hands-on regional service projects helping hundreds of thousands of people each year.

Industry-Leading Associate Rewards and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day.

Committed to a Diverse and Inclusive Work Environment
USI values diversity and is committed to ensuring a fair, diverse, and inclusive work environment for all. Our diversity, equity and inclusion program, "I'm With U," advances these initiatives to champion our team members and the communities we serve.

Nationally Recognized as a Top Insurance Workplace

• Recognized as one of Insurance Business America’s Top Insurance Employers for five consecutive years (2018-2022).
• Named to Business Insurance’s annual list of the Best Places to Work in Insurance three years in a row (2020-2022).
• Gold recipient, American Heart Association’s Workplace Health Achievement Index, three years in a row (2018-2021).

General Description: Responsible for managing day to day activities required to support PR Region of account managers by managing incoming mail, providing new business support and maintaining the integrity of the clients' electronic files. Required to perform essential functions and meet service standards, Best Practices, and Risk Management Quality Control standards developed by USI.

Responsibilities:

• Resource in coordinating the inside service, sales and service support for new and existing clients through rating, quoting, mail processing and management of the electronic client file.
• Respond to internal servicer requests for information, documents, and general inquiries (Summaries of Insurance, Renewal Proposals).
• Produce and monitor various monthly reports to ensure all policies have been renewed in a timely manner. Work with internal service agents to correct.
• Assist managers with special projects as needed.
• Maintain client files accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures and best practices. Maintain a high degree of accuracy in agency management and document management systems.
• Work within USI Personal Lines Initiatives to quote with carriers that offer download, service centers and download. Maintain good relationships with markets through fair and consistent treatment.
• Manage or assist in book transfers, using approved tracking sheets and action plans.
• Provide sales support by transferring data from the sales management system into the Agency Management system. Perform underwriting review and maintain consistent and accurate coding for new business clients and policies. (not required in all offices)

Knowledge, Skills and Abilities:

• 1-3 years experience in Personal Lines Insurance.
• High School Graduate. College degree preferred, but not required.
• Strong written, oral and interpersonal communication skills.
• Ability to carry out tasks with many concrete and abstract variables.
• Must be comfortable with internet based programs as well as intermediate knowledge of Microsoft office products. Advanced knowledge of Excel preferred, but not required. Knowledge of Sagitta/WorkSmart preferred, but not required.

• Ability to work in a fast paced environment with a high degree of accuracy.
• Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts. Ability to work in a team environment.
• Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.

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