Personal Shopping Receptionist

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…

Rewards and benefits

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies

• Defined pension contribution scheme

• Generous bonus and/or commission scheme

• Enviable team member discount including sale previews and double discount days

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment

• Subsidised gym memberships

• Annual travel pass and cycle-to-work schemes

• A sustainable car salary sacrifice scheme

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance

• Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail…

As a Personal Shopping Receptionist you will:

• Greet clients in a polite and friendly manner
• Actively listen to clients and respond to their enquiries
• Direct clients to the lounge and inform relevant colleague to assist
• Offer/prepare beverages for the clients
• Answer calls and deal with all client enquiries in a polite and professional manner
• Book appointments on the relevant system following the correct procedures
• Inform relevant colleagues regarding appointment booking/cancellations following the department’s procedure
• Complete all Front Desk admin tasks in a timely manner, including Sales Tracker and CRM
• Check/respond to department’s emails throughout the day
• Check all What’s App groups throughout the day and take relevant action
• Contact alterations department upon request
• Check courier/driver availability and book client deliveries
• Request client transfers if needed
• Respond to any shop floor/brand enquires and involve the relevant colleagues when needed
• Communicate effectively all tasks/enquires to the relevant colleagues and duty manager
• Ensure BOH kitchen is fully replenished throughout the day
• Ensure bathroom amenities are replenished.
• Check lounge is consistently tidy throughout the day
• Report any maintenance issues to line Manager

As a Personal Shopping Receptionist, you will:

• Ensure you comply with the Selfridges Values
• Assist colleagues during busy periods with all tasks at hand
• Help with clearing rooms following appointments when necessary
• Communicate effectively when leaving the desk and ask for cover
• Support line/duty manager with tasks
• Be punctual and follow correct procedure for lateness and sickness
• Assist with EOD cashing up and take cash bag to Cash Office
• Adapt schedule according to the business’ needs
• Possess a positive attitude towards business changes
• Work outside FOH responsibilities when needed to contribute further towards the business’ success

Everyone is welcome

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

Our awards cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.